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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Help. Rude customer service at the check in. Room smelled like piss. It looks like they allow pets. Maybe that’s the reason? The bathroom had hand prints on the mirror and when you take a shower you can see wash me appear in the mirror from the steam. Long strands of hair were still in the towels. Looks like this place needs an update.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Not impressed but great staff I walked in the Room and it smelled stale and old and the carpet looks saturated with everything dirty imaginable. There was a leak on top of this sealine over my window and a maintenance guy came in and all he did was close a window and just asked for it to stay shut which did not fix the leak that was tripping on to my items of clothing at all. The staff was very friendly and attentive and it sucks at the hotel didn't match the staff. Smells horrible definitely definitely need to upgrade or at... read more
Business response:
Natasha, We were disappointed to read your feedback, and we apologize for your less than stellar visit. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of providing a guest with a comfortable stay. Please consider a returning to our hotel again, so that we can make up for the inconvenience on a future date. Sincerely, Hotel Management
great place to stay close to everything great staff
Business response:
Thank you for choosing Extended Stay America for your needs. It feels good to know you enjoyed the convenience of our ideal location and that you were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Friendly staff. Good Location with easy access. Room disappointed with cleanliness upon arrival. Some outlets and phone not working.
Business response:
Thank you for taking the time to share your experience with us. Although you liked certain aspects of our hotel, we are sorry for the inconvenience you experienced in your room. Your feedback is shared with our housekeeping and maintenance teams to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Roseville My daughter stayed while she visited us and was very comfortable
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are glad to know your daughter had a great time with us. It was a pleasure hosting you, and we look forward to seeing her back soon. Sincerely, Hotel Management
Reasonable rates, friendly staff, convenient location. Could use some cleaning, refurbishing in rooms.
Business response:
Thank you for choosing Extended Stay America. It’s great to know you were impressed with the great service delivered by our associates & location and that you found us to be a good value. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Didn’t have a blow dryer in the rooms. We were happy they accommodated our 3am check in but around 4am, the fire alarm went off very very loud for about 10 minutes. Was upset as we were finally unwinding and falling asleep from Our long 10 hour drive. Upon checkpoint though, they did credit us $40 for the inconvenience which was. I’ve.
Business response:
Thank you for posting a review of your stay. We're sorry for the inconvenience you had while you were here. We have taken a note of your feedback as it will help us to improve our service moving forward. Also, know the items such as hairdryers are available and are complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Extended Stay Roseville - Dec 2018 This is my usual location for a trip to Roseville, CA This time, I found a few things that needed attention: the floor had clearly not been swept; the tub had two bars of used soap left, and clearly had not been cleaned, the refrigerator had been cleared but not cleaned, and was leaning, so it made a rattly noise at intermittent and usually inconvenient times, the screen was torn and since I always open my windows, had their been mosquitoes they would have had access to my room, and the car... read more
Business response:
We appreciate your loyalty towards Extended Stay America. It is disappointing to know your stay this time was impacted due to the housekeeping and maintenance issues. Your feedback is shared with the concerned teams in an effort to take the necessary remedial action and improve our service levels going ahead. On a positive note, your overall rating suggests you had a pleasant time, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,091 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.