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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Martha, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Reasonable nightly rates but room can use a lot more cleaning
Business response:
Thank you for choosing Extended Stay America. We are pleased to read you enjoyed your time with us. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Arrived an hour early, asked if it was possible to check in early. Lady didn't even make eye contact and said "check in is at 3". She was joking with contracters at desk while I was waiting in line but not even a sorry, we can't or smile for me. Room is ok, but the bathroom is in dire need of updating and mold removal on ceiling. Location is good.
Business response:
Thanks for choosing us. We offer our sincere apologies for the maintenance issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The kitchen was nice. Everything worked in the room.
Business response:
Zacharias, thanks for choosing Extended Stay America. It feels good to know you liked having a fully-equipped kitchen in your room and that you had an excellent stay with us. Thank you for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management
Upon check in, the staff person at the desk was very unfriendly and had a difficult time understanding my check out day, even though I spelled it out for her in days, dates, and finally even writing it down and showing her on a calendar. The room was fairly clean but very run down. I had to have them reprogram my key card each day of my stay, which was very frustrating. I even had to have them reprogram my key to get into the vending machine room. When that still did not work, the front desk agent (same one that checked me i... read more
Business response:
Julie, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Front desk staff was rude, trash cans surrounding the exterior of the property were taken out and trash was overflowing.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered during your stay and for the behavior of one of our associates. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, H... read more
Good but won’t return It was not the caliber of Business hotel I was expecting but they accepted pets were located by a Wonderful trail and close to the highway and amenities.
Business response:
Wendy, thank you for choosing Extended Stay America on your trip to our city. It feels great to know you liked our pet-friendly policy and that you found our location convenient for your needs. Thank you once again for the review, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,091 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.