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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check in, the staff person at the desk was very unfriendly and had a difficult time understanding my check out day, even though I spelled it out for her in days, dates, and finally even writing it down and showing her on a calendar. The room was fairly clean but very run down. I had to have them reprogram my key card each day of my stay, which was very frustrating. I even had to have them reprogram my key to get into the vending machine room. When that still did not work, the front desk agent (same one that checked me i... read more
Business response:
Julie, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Front desk staff was rude, trash cans surrounding the exterior of the property were taken out and trash was overflowing.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered during your stay and for the behavior of one of our associates. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, H... read more
Good but won’t return It was not the caliber of Business hotel I was expecting but they accepted pets were located by a Wonderful trail and close to the highway and amenities.
Business response:
Wendy, thank you for choosing Extended Stay America on your trip to our city. It feels great to know you liked our pet-friendly policy and that you found our location convenient for your needs. Thank you once again for the review, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Ross, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Average, bad first impression, four police cars outside the front door when we arrived. Two more in the morning when we left
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Best sleep ever Very nice king size bed ! Awesome in the ground bathtub
Business response:
Kelly, thank you so much for the fantastic review of Extended Stay America. We're glad to know how much you appreciated our comfortable beds and well-equipped rooms. We hope you choose us again when your travels bring you back to Roseville. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,143 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.