Extended Stay America - Sacramento - Roseville

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

We appreciate you for reviewing us online and recommending us to others. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Melanie, thank you for choosing Extended Stay America. We are delighted to know you were impressed with our perfect location and that you found us to be a good value. It was a pleasure having you as our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Geoffrey, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Alyssa, thank you for choosing Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry for the disappointment you had with our housekeeping charges. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Virgil, thank you for sharing your feedback online. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management