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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great Value, Good Location.
Business response:
Melanie, thank you for choosing Extended Stay America. We are delighted to know you were impressed with our perfect location and that you found us to be a good value. It was a pleasure having you as our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
Geoffrey, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
It was ok for a couple of days I stayed there. However I didn’t like that they charged you $10 for cleaning your room. I think with the price you pay that should be included and I believe the breakfast bar should include more items to pick from.
Business response:
Alyssa, thank you for choosing Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry for the disappointment you had with our housekeeping charges. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Not impressed but great staff I walked in the Room and it smelled stale and old and the carpet looks saturated with everything dirty imaginable. There was a leak on top of this sealine over my window and a maintenance guy came in and all he did was close a window and just asked for it to stay shut which did not fix the leak that was tripping on to my items of clothing at all. The staff was very friendly and attentive and it sucks at the hotel didn't match the staff. Smells horrible definitely definitely need to upgrade or at... read more
Business response:
Natasha, We were disappointed to read your feedback, and we apologize for your less than stellar visit. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of providing a guest with a comfortable stay. Please consider a returning to our hotel again, so that we can make up for the inconvenience on a future date. Sincerely, Hotel Management
great place to stay close to everything great staff
Business response:
Thank you for choosing Extended Stay America for your needs. It feels good to know you enjoyed the convenience of our ideal location and that you were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
nasty Housekeeping needs to clean rooms better. Restroom was nasty.
Business response:
Virgil, thank you for sharing your feedback online. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Help. Rude customer service at the check in. Room smelled like piss. It looks like they allow pets. Maybe that’s the reason? The bathroom had hand prints on the mirror and when you take a shower you can see wash me appear in the mirror from the steam. Long strands of hair were still in the towels. Looks like this place needs an update.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,353 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.