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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Travis, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
So so hotel No hair dryer available, only shampoo in the room. No lotion, etc.
Business response:
Mary, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Great location to Kaiser I would definitively recommend this hotel. It was close and a convenient drive to Kaiser. We ended up needing to stay another night without being able to go back to re-check in and they told us no problem. Just book through Hotels.com and they would make sure our room was untouched. The only thing I would say negative is their "breakfast bar" is really only a "snack bar". Other than that, we would stay there again because of the location to Kaiser.
Business response:
Charlene, our thanks for reviewing your stay at Extended Stay America. We are delighted you enjoyed your stay with us and that our convenient location made it even better. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Smoking Rooms vs. Non Smoking Rooms There were no non-smoking rooms available so I had to take a smoking room which was smelly and not clean.
Business response:
James, thank you for choosing to stay with us. We are glad overall you had a pleasant stay. However, we are sorry we were unable to provide you with the room of your choice and regret the cleanliness issues you encountered. We are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Didn’t stay there. They were overbooked even though we had a reservation no rooms available
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience caused by the reservation issue and understand how disappointing this situation must have been. Guest arrangements are very important to us, and your experience has been shared with the management team to help prevent a recurrence. We truly appreciate your understanding. Your feedback is invaluable in helping us strengthen our service and reliability. We hope to have the opportunity to make your next stay with us outstandin... read more
Employee working check in was very friendly. The hotel has a freeway on one side and the other side has an emergency blue phone that made announcements all night long every few minutes. The blue phone was louder than the wall A/C. I walked next door to get some drinks at the gas station and there were a lot of homeless people next to the hotel side entrance and up and down the street. The hotel is pet friendly so the elevator, and room, had very strong smells of dogs. The elevator smelled like a litter box.
Business response:
Dear Chris, We are sorry to hear your stay was impacted by noise and unpleasant smell, as we understand how important a restful visit is. Your concerns regarding the surrounding environment have been shared with the proper teams to help improve the experience for future guests. It is encouraging to know our front desk associate made a positive impression, and we appreciate you highlighting that. Cleanliness and guest comfort remain priorities, and your feedback is valuable in guiding our efforts. We thank you for bringing th... read more
Not good
Business response:
Dear Victor, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, HotelManagement
This place is a dump Worst stay this place was dump took three hours to check in due to rooms not being cleaned and ready stay waiting in the parking lot in almost 90 degrees and after finally checking in and going to room it was still dirty the floor was sticky dust build up on the lamps musty smell a dirty spatula in between the counter and fridge old appliances horrible breakfast no pool or gym facilities people ding dong ditching the people staying on upper floor had no respect a police recording device that was monitori... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,278 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.