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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsanitary, dirty, safety hazards. Towels had hair on them. We needed some extra outlets, so I wanted to use the one the TV was plugged into. It was missing an outlet cover. While gaining access, lots of trash behind the dresser where the TV sat..The TV remote battery cover was broken and would not stay on. We had to hold the cover on when using the remote. This extended stay has many transients. Spilled liquid on elevator. Smell of smoke in elevator.
Business response:
Dear Guest, We sincerely regret that your experience did not meet your expectations. Your comments regarding cleanliness and maintenance are taken seriously, as they help us evaluate areas for improvement. Please be assured that our team works diligently to maintain a safe and welcoming environment for all guests. We hope to have the opportunity to provide a more positive and seamless experience for you in the future. Sincerely, Hotel Management
Lots of hotels in the area were sold out due to hwy closure. I needed a place to stay last minute. Cons; Rooms are outdated, there was a smell, hair found in bed sheets. Pros; Staff was extremely nice and welcoming.
Business response:
Dear Guest, Thank you for sharing your experience. We understand how challenging it can be to secure accommodations on short notice, and we appreciate you choosing to stay here. We regret that aspects of the accommodation and overall condition did not meet your expectations, as comfort and presentation are important to us. Your observations have been noted. At the same time, we are pleased to know that the team made you feel received with courtesy and care. Guest feedback is valuable in helping us refine our standards, and w... read more
There were NO amenities in the room, not even a coffee maker. For an extended stay place, that seemed rather odd. Additionally, the hotel does not have an ice machine. When we asked at the front desk, we were told that there's an ice tray in the freezer in the room. However, we would have to fill the ice tray with water and wait for it to freeze in order to have ice. We were hoping to have a cold drink upon arrival, but instead we had a lukewarm drink. Was very disappointed overall and would not recommend this place at all.
Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how important convenience and comfort are, particularly when selecting accommodations intended for longer visits. It can be frustrating when expectations for in-room conveniences are not met, especially upon arrival after travel. Your comments regarding overall suitability and ease during your stay have been carefully noted and will be shared with the appropriate teams. Guest feedback is valuable in helping us better communicate offerings and improve fu... read more
Didn’t stay there. They were overbooked even though we had a reservation no rooms available
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience caused by the reservation issue and understand how disappointing this situation must have been. Guest arrangements are very important to us, and your experience has been shared with the management team to help prevent a recurrence. We truly appreciate your understanding. Your feedback is invaluable in helping us strengthen our service and reliability. We hope to have the opportunity to make your next stay with us outstandin... read more
Employee working check in was very friendly. The hotel has a freeway on one side and the other side has an emergency blue phone that made announcements all night long every few minutes. The blue phone was louder than the wall A/C. I walked next door to get some drinks at the gas station and there were a lot of homeless people next to the hotel side entrance and up and down the street. The hotel is pet friendly so the elevator, and room, had very strong smells of dogs. The elevator smelled like a litter box.
Business response:
Dear Chris, We are sorry to hear your stay was impacted by noise and unpleasant smell, as we understand how important a restful visit is. Your concerns regarding the surrounding environment have been shared with the proper teams to help improve the experience for future guests. It is encouraging to know our front desk associate made a positive impression, and we appreciate you highlighting that. Cleanliness and guest comfort remain priorities, and your feedback is valuable in guiding our efforts. We thank you for bringing th... read more
Not good
Business response:
Dear Victor, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, HotelManagement
This place is a dump Worst stay this place was dump took three hours to check in due to rooms not being cleaned and ready stay waiting in the parking lot in almost 90 degrees and after finally checking in and going to room it was still dirty the floor was sticky dust build up on the lamps musty smell a dirty spatula in between the counter and fridge old appliances horrible breakfast no pool or gym facilities people ding dong ditching the people staying on upper floor had no respect a police recording device that was monitori... read more
I will never go near this place even again in my life!
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,353 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.