This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So so hotel No hair dryer available, only shampoo in the room. No lotion, etc.
Business response:
Mary, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Great location to Kaiser I would definitively recommend this hotel. It was close and a convenient drive to Kaiser. We ended up needing to stay another night without being able to go back to re-check in and they told us no problem. Just book through Hotels.com and they would make sure our room was untouched. The only thing I would say negative is their "breakfast bar" is really only a "snack bar". Other than that, we would stay there again because of the location to Kaiser.
Business response:
Charlene, our thanks for reviewing your stay at Extended Stay America. We are delighted you enjoyed your stay with us and that our convenient location made it even better. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Smoking Rooms vs. Non Smoking Rooms There were no non-smoking rooms available so I had to take a smoking room which was smelly and not clean.
Business response:
James, thank you for choosing to stay with us. We are glad overall you had a pleasant stay. However, we are sorry we were unable to provide you with the room of your choice and regret the cleanliness issues you encountered. We are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not as pictured, staff not friendly, not what we expect for this name brand
Business response:
Dear Guest, Thank you for sharing your feedback. It is disappointing to know the overall experience did not align with expectations. Every guest deserves a welcoming atmosphere and a stay that feels consistent with what is advertised. Your input is truly appreciated, and we hope to have another opportunity in the future to provide a visit that feels much more positive and in line with expectations. Sincerely, Hotel Management
The facility is dirty and has a weird smell. There isnt someone at the front desk the whole time they are always in a back room. The lock on my door didnt work so I had to rely on the swing latch. Safety concern. I wont be staying here again
Business response:
Dear Guest, We sincerely regret that your experience did not reflect the standards we strive to maintain. The condition of the property and the issue with your room’s door are particularly concerning, and we apologize for the discomfort this caused. Ensuring a clean environment and a secure stay is extremely important to us. We also understand the frustration caused by limited staff presence at the front desk. Your feedback is important to us, and we will address this with our team to prevent similar occurrences. We hope you... read more
They had a room for us. There was shelter. The towels felt like Brillo pads. Didn’t really wanna take my shoes off. What you would call bedding was pretty much a joke. No one in the square block radius respects the quiet hours, let alone inside the building, and I was unable to get any sleep. Smelled like weed. The “breakfast” is not. It’s a vending machine muffin and diy oatmeal. The check in lady was kind.
Business response:
Dear Guest, We appreciate you taking the time to share your impressions. It’s encouraging to know that our team member at check-in left a positive impression and helped welcome you when you arrived. At the same time, it’s clear that several aspects of the stay did not provide the level of comfort you expected, and we deeply apologize for any frustration you encountered. Your remarks about the bedding and towels have been noted, as guest comfort is an important part of any visit. We also understand how disruptive noise and li... read more
The room cleanliness could have been better! Was not told there was not a hair dryer in the room. The latch lock on the door was not latching properly which left me feeling unsafe the first night and second night, when I arrived, there was a man that I thought worked there since he directed me to more parking in the back, then when I went to check in he was speaking to the front desk clerk she was asking me questions I preferred not to answer aloud but I tried to speak quietly. I had to go put my parking pass in my car and w... read more
Business response:
Dear Guest, Thank you for taking the time to share such a detailed account of your stay. Traveling on short notice to be near a hospital can already be stressful, so we appreciate you explaining what occurred during your visit. Your comments about the room door and amenities are important for our team to review. The notes regarding the in-room and hallway environment are also helpful as we continue evaluating ways to identify areas that need attention. The safety concerns you described are particularly troubling, and we unde... read more
Last reservation was not complete due to staffing. My request was never answered by Management!
Business response:
Dear Guest, Thank you for sharing your feedback. It is disappointing to hear that your previous reservation was not fully completed and that you did not receive a response regarding your request. Clear communication and timely follow-up are very important, and we understand how frustrating it can be when concerns are not addressed as expected. Your comments are appreciated and will be shared with the appropriate team to improve communication and ensure guest requests receive proper follow-through. We value you bringing this ... read more
Business response:
Dear Guest, We regret that your visit did not reflect the standards we aim to maintain. Your comments will be shared with the team as part of our ongoing efforts to ensure a more comfortable and welcoming environment for all guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,413 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.