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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location. Very pleased with stay
Business response:
Dear Annette, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time in a clean and comfortable suite with all that was offered at a convenient location. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management
The price was great but the rooms need to be cleaned better, old trash was left in our room. Dusty bedside lamps, and dirty counter top.
Business response:
Dear Felicia, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. On the positive side, we are happy that you enjoyed the price of the stay and had an overall pleasant time. Please return on your next visit to the area so we can show you our commitment to outstanding experiences.... read more
The staff were good. We got an end room which was an awesome location. The room reeked of marijuana, the hinges on the lock for the door were loose and the sofa bed had no mattress or foam in it so you couldn’t even sit on it. Overall feel of the location was ok though. The rooms need some serious upkeep.
Business response:
Dear Makaio, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our ho... read more
First the systems was down so had to wait tell 8pm to check in. Microwave was broken. Called at least 6 times to get plate package and was tolled i dont know if there is any will call you back and never did. Then at like 12am midnight nocked on door and said you ask for this.
Business response:
Dear Jacob, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during check-in due to the long wait. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Disappointing The room was stripped to the bare minimum, you have to ask the front desk for things like the coffee maker. Also I had to catch a live roach in the bathroom.
Business response:
Dear Renee, Thank you for sharing your experience. We regret any inconvenience you faced during your stay. Our team aims to provide a personalized experience, which is why some amenities are available upon request. However, we sincerely apologize for the unexpected presence of a roach. We're addressing this promptly to ensure a more comfortable environment for our guests. Your feedback is valuable, and we hope to exceed your expectations in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.