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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cleanliness was not there. You walk in to stained carpets, smell of cigarettes, dead bugs on bathroom floor. For what we paid we definitely expected better. Did not have a great experience and do not recommend staying here.
Business response:
Dear Lisa, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Ma... read more
Tv not work. Very simple decor. Mostly clean.
Business response:
Robert, thank you for being our guest. While we are glad you liked our well-kept property, we are sorry for the maintenance issue you faced with the Tv and the inconvenience this caused. Please be assured we will address this with the appropriate team to do any necessary repairs. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
Clean & quiet
En el hotel estaban indigentes en autos con llantas bajas haciendo ruido y fumando marihuana parece que viven ahí En la habitación con falta de mantenimiento estaba roto el dispensador de papel Solo había 1/2 rollo es piso con residuos de papel no había jabón el piso que no se barrio pidieron un depósito que me pareció un abuso las puertas maltratadas, en un cuarto vecino hasta los zapatos en el corredor
Business response:
Miguel, thank you for taking the time to evaluate your stay. We regret your disappointment with the incidental policy. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We also apologize for the inconvenience you experienced due to the maintenance issues you outlined. We will address this with our engineering team and take steps to ensure we prevent suc... read more
I appreciate the excellent customer service and accommodations at check in
Business response:
Monica, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. We look forward to seeing you again in the future! Sincerely, Hotel Management
Very budget It's just OK overall. A lot of people staying there long term. Room next to the stairs was noisy. Could use some TLC. Grab and go breakfast in the lobby with packaged muffins, granola bars, Instant Oatmeal, coffee and juice.
Business response:
Trina, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,377 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.