This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jay, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Cozy and quiet Customer service was great and check-in was quick and easy. The room was cozy and quiet. The only complaint I have is that the room smelled like marijuana. I was just too tired to complain. After I got settled in, I didn't really notice after a while and just got over it. Overall, I feel this is a comfortable place to rest in. Check out was also quick and easy.
Business response:
Dear Renee, thank you for choosing our hotel for your travel needs.We love that you enjoyed your overall stay and found our rooms comfy and cozy. We are, however, sosorry for the inconvenience you experienced due to the lingering smoke smellin your guest room. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you back again soon. Sincerely, Hotel Management
Okay but won’t do it again You get what you pay for. I like that they offer late check out $25/hour from 1-3pm. There were a bunch of smokers outside so the overall environment smells awful. Even the non smoking room smells Smokey.
Business response:
Nina, thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you experienced during your stay and that you feel we did not merit the rate you paid. We’re reviewing your feedback with our entire team in order to provide a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Recently bought a house in the area. Staff was amazing. Very friendly and accommodating. They arranged housekeeping for me a day early and were helpful. I love the area. My only negative was no oatmeal in the morning and parking was tight, doable but tight.
Business response:
Elizabeth, thank you for the wonderful feedback of Extended Stay America. We are thrilled to know you were impressed with our courteous associates and that you enjoyed our location. Thank you again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management
Check in did not go well. I was charged $25 to check in 1 hour early (2pm vs 3). Other hotels in the area don’t do this. The clerk at the front desk spoke really fast and acted like she couldn’t get rid of me fast enough. She has very poor penmanship. I couldn’t read the name of the WIFI network she’d written on my key holder, and even after she told what she’d written, I couldn’t make out the letters. Got to room. No remote control for TV. Called front desk and she said she’d bring one. 30 minutes later, no remote and no an... read more
Business response:
Thank you for being our guest. We are sorry for the poor service you received during your stay with us and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, please know we provide thorough training for all staff, and we will redouble our efforts. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Albert, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Staff was VERY good.
Business response:
Lori, thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Sacramento. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,379 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.