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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash wasn’t taken out before I arrived so I entered into a swampy hot putrid smelling room. Tweakers hanging out in the parking lot, which was strewn with garbage. Entire property was gross and run down. I didn’t stay the night and instead left for a better hotel. I was worried about my car being broken into. Avoid at all costs.
Business response:
Dear Guest, We always aim to provide a comfortable and relaxing experience for our guests; therefore, we sincerely apologize for the issues you encountered during your stay. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your feedback will be shared with our team to ensure any additional precautions are considered. We hope to provide you with a more reassuring and comfortable experience in the future. Sincerely, Hotel Management
They oversold rooms and did not inform me until I attempted to check in at 12:30am. I then had to find another hotel last minute in the middle of the night.
Business response:
Dear Guest, We sincerely regret the disruption you encountered upon arrival and understand how distressing an unexpected change can be, particularly during late hours. Your feedback has been shared with our team. We appreciate you bringing this matter to our attention, as it highlights the importance of clear expectations and timely updates. While we regret the inconvenience caused, we hope you might consider giving us another opportunity to provide a more seamless and dependable experience in the future. Sincerely, Hotel Ma... read more
The room was filthy—especially the bathroom & tub.
Business response:
Dear Guest, We regret to learn that the condition of your accommodations did not meet your expectations, particularly in areas essential to comfort and hygiene. A well-prepared and welcoming space is an important part of the guest experience, and it is disappointing to hear that this was not reflected during your visit. Your comments provide valuable insight and have been noted. We appreciate you taking the time to communicate your experience, as feedback such as this supports ongoing evaluation and awareness across our team... read more
The heater was broken on a cold night and there were no blankets provided. In order to get blankets and even shampoo, one would have to walk 3 buildings down to the office. Floors were incredibly sticky, TV remote broken, and overall a dumpy place. Honestly would expect my money back from a professional corporation. Don’t try to save money booking here, just shell out the extra 30 dollars.
Business response:
Dear Guest, We’re very sorry to hear about the challenges you experienced during your stay and understand how uncomfortable it must have been, especially on a cold night. Every room should be thoroughly inspected to ensure all fixtures are in proper working order, and we apologize that this was not the case. Please be assured that your feedback has been shared with our maintenance team so these issues can be promptly addressed. We appreciate you bringing these concerns to our attention and hope to have an opportunity to offe... read more
I had to get up and go if it was brought up to my room I might’ve been able to try it. What was it anyway?
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
The room was extremely dirty upon arrival, with cobwebs and dust on the walls and ceiling. The carpet was so filthy. When I removed the trash bag from the garbage can, the can itself was dirty and smelled strongly of cigarettes. The shower curtain had no liner and was too short for the tub, causing water to spill all over the bathroom floor. I booked this room for a seven-day stay with the expectation of being able to cook. However, the necessary kitchen items were not provided in the room. When I requested them, I was told ... read more
Business response:
Dear Guest, Thank you for providing such detailed feedback. We sincerely regret that the condition of your accommodation upon arrival did not meet acceptable standards, and that essential in-room provisions were unavailable during your extended visit. This is certainly not the experience we aim to deliver, particularly when advance assurances are given without proper resolution. We also apologize for the shortcomings in grounds upkeep that affected your time with your pet. While we are glad to know the environment felt calm ... read more
Store bought muffin. Coffee was out
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We appreciate you taking a moment to comment on your visit, and we value every opportunity to better understand our guest's needs. Your remarks will be shared with the appropriate team so they can take them into consideration as they continue refining the services offered. We are grateful for your feedback and hope that a future stay provides a more satisfying start to the day and an overall pleasant experience. Sincerely, Hotel Management
The room was dirty Floors popping up and sticky Like someone lives there a long time Cig burns all over cabinets peeling bed sqeaky
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are truly sorry to hear about the condition of your accommodations and understand how disappointing that must have been. Your concerns highlight areas that require immediate attention, and we are already working with our team to address these issues. We are committed to creating a more comfortable and reliable environment for every guest. We hope you’ll consider returning so we can provide the improved experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.