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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old property. The front desk staff was very nice after needing his help to change rooms due to toilet problems.
Business response:
Dear Guest, We are sorry to learn that the condition of the property and the issue you encountered in your room impacted your experience. Please know that your feedback has been shared with our management team to ensure appropriate improvements. We are, however, pleased to hear that our front desk associate was able to assist you quickly. Thank you for sharing your thoughts, and we hope to welcome you back for a better stay in the future. Sincerely, Hotel Management
Room smelled like smoke and was dirty..
Business response:
Dear Guest, Thank you for your feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve. Sincere... read more
The room was very old and tired. Peeling paint and damage. The air con smelt of urine when it was on and despite being a non smoking room the smell of cigarettes was strong and there were cigarette burns in various places. There were people literally camped in their car in the parking lot and it didn’t feel safe. Also the smell of cannabis drifting into my room regularly. Despite all this the two ladies on reception were very kind and helpful but I would never book there again, The final issue was I booked this close to the ... read more
Business response:
Dear Daniel, Thank you for being our guest and for sharing your detailed feedback. We sincerely apologize for the various issues you encountered, including the condition of the room and the inconvenience with the laundry facilities. Ensuring a clean, safe, and comfortable environment is a priority, and it is clear we fell short during your stay. Your comments have been shared with the team to address these concerns and improve both maintenance and guest safety. We appreciate your recognition of the reception staff’s efforts ... read more
Checking in hotel staff was extremely rude the hotel room was so gross there were pubic hairs on the door head hairs on the fan above the stove Blood on the lampshade the lamps by the bed had burnt out bulbs we request more but they never brought them to us and they didn't even tell us we can go get them when we asked they just said okay I would have checked out and went somewhere else but we were there for Aftershock so with them taking out the money for the room everything was so overpriced I didn't have anywhere else to s... read more
Business response:
Dear Tanya, Thank you for taking the time to share your experience. We sincerely regret that your stay fell far below expectations and that the condition of your room and service did not meet your needs. Cleanliness and guest comfort are top priorities, and your concerns will be shared with the appropriate teams. We understand how upsetting this was and truly apologize for the inconvenience caused. Your feedback is valuable in helping us improve, and we appreciate you bringing these matters to our attention so we can work to... read more
Don’t stay there Terrible.
Business response:
Dear Elijah, We are truly sorry to learn that your experience did not meet expectations, and we regret that your stay left you with such a negative impression. Your comment is important, but since your feedback was brief, we would greatly appreciate if you could provide us with more details regarding the issues you encountered. This would allow us to investigate further and address them appropriately. Our goal is always to improve and provide a better experience. We hope to welcome you back and regain your trust. Sincerely, ... read more
I was able to book a reservation but one I arrived I had issues with my key card not working. I tried to get the issue resolved twice only to be told that they no longer had rooms available. The front staff then only wanted to grant me a partial refund.
Spend a little more to get a better place.
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.