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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never going back The rooms were disgusting. The first room I was in had roaches in it. The second room the counters and bathroom had not been cleaned and smelled heavily of cigarettes.
Business response:
Dear Dolores, Thank you for providing your feedback. We sincerely apologize for the shortcomings you experienced during your stay, particularly regarding the condition of both rooms, which did not meet our standards. We take your concerns seriously and will communicate them to our team to prioritize improvements in cleanliness and overall room readiness. Your insights are invaluable, and we appreciate you bringing this to our attention. Sincerely, Hotel Management
Horrible. Do NOT stay here. The staff is extremely rude, unprofessional, unwelcoming and just miserable. The overnight front-desk old-hag needs to be fired for her extremely-poor attitude. Oh and they have huge spiders and roaches. Freaking disgusting. Never again.
Business response:
Dear Cynthia, Thank you for your feedback. We’re sorry your stay did not meet expectations and that your interaction with the team left you feeling unwelcome. We also regret that the room conditions added to your disappointment. Your concerns will be shared with the appropriate team as we always strive to provide our guests with the highest level of hospitality, and we hope to demonstrate that to you should you choose to stay with us again. Sincerely, Hotel Management
Condition of this extended stay is poor. Free breakfast include a muffin and coffee and snack bar - well below expectation. Or what can I expect. Homeless people linger around. It should be off listing.
Business response:
Dear Dan, Thank you for sharing your experience. We understand your concerns regarding the property’s condition and the limited breakfast options. Your feedback about the surrounding environment and overall presentation is important and will be shared with the appropriate team for review. We appreciate you taking the time to comment and hope improvements can be made to better meet guest expectations in the future. Sincerely, Hotel Management
Toilet didn't flush. Dirty kitchen. Front door lock was not secure.
Business response:
Dear John, Thank you for sharing your experience. It's always our goal to provide a stay that feels reliable and comfortable from the moment guests arrive. We regret that certain aspects of your visit did not meet expectations. Your feedback is valuable and has been shared with the appropriate team to ensure these matters are addressed with care. We appreciate your input and hope to welcome you back for a more seamless experience in the future. Sincerely, Hotel Management
My first room AC didn’t work and my second had bugs
Business response:
Dear Guest, Thank you for your feedback and for bringing the issues concerning your rooms to our attention. We understand the discomfort this may have caused, and we sincerely appreciate your comments. We are committed to improving our services and ensuring a much better experience in the future. Sincerely, Hotel Management
The staff are wonderful. But there are cockroaches, garbage all around the property.
Business response:
Dear Guest, Thank you for acknowledging the dedication and efforts of our staff; we are pleased to learn that they made a positive impression. We sincerely apologize for the concerns you raised regarding cleanliness and pest control. This is not the standard of service we strive to uphold, and we are actively collaborating with our teams to address and resolve these issues. Your feedback is invaluable and plays a crucial role in our continuous improvement efforts. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.