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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels . Com sucks and so does extended stay. The room was dirty food in the refrigerator. There was four of us and two beds. When making the reservation I meant to make it for two nights but was told I had already booked the room and to just make the reservation for the next night in the morning. I was trying to make another reservation for the night but was told I had to switch rooms almost missed a very important dr appointment. The new room only had one bed and a sofa sleeper. It was broken and no sheets or bedding I had... read more
Business response:
DearGuest, Thank you for sharing your experience. We’re truly sorry for the challenges you faced during your stay. A clean room, clear communication, and proper accommodations are basic expectations, and it’s disappointing to hear these weren’t met. Your comments are important and will be shared to help improve both service and coordination. We appreciate your feedback and hope future stays offer the comfort and reliability every guest deserves. Sincerely, Hotel Management
The bathroom light was not working when I checked in. No response to the phone call from the room. The property proudly displayed "breakfast included" on its site. The "breakfast" consisted of cereal bars in basket and nothing else. Not even coffee or tea. The room next to mine was very noisy and that went on for the entire night.
Business response:
DearGuest, Thank you for your valuable feedback. We sincerely apologize for the challenges you faced during your stay and recognize your disappointment regarding the limited breakfast options. Your observations are greatly appreciated, and we will share them with our team to enhance service responsiveness and improve the overall guest experience. We hope for the opportunity to provide a better stay in the future. Sincerely, Hotel Management
Terrible
Horrible Rooms The rooms were dirty and smelled bad. The floors underneath the bed were especially dirty and there were candy, garbage, and even a forgotten sock from a previous customer, making it obvious that the room hadnt been properly cleaned in some time. The sheets were stained and dirty as well. I would not recommend anyone to stay at a place like this. They need to focus on their housekeeping.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear your room did not meet expectations, particularly in terms of cleanliness and presentation. While our team strives to maintain a welcoming and well-kept environment, it is clear we fell short during your visit. Your comments are being shared with our housekeeping leadership to ensure better attention to detail moving forward. We are committed to making meaningful improvements and genuinely hope you will consider giving us another opportunity to provide you with th... read more
After turning on the lights
Business response:
Dear Guest, Thank you for your feedback. We apologize for not meeting your expectations. We hope to have another opportunity to offer you the exceptional hospitality you deserve every time you stay with us. Sincerely, Hotel Management
Noisy neighbors. Horrible bed/pillows.
Business response:
Dear Guest, Thank you for your feedback. We're sorry that your rest was disrupted by noise and that the bedding did not meet your expectations. Your comfort is important to us, and we will use your comments to address these concerns and improve the guest experience. Sincerely, Hotel Management
The bed was horrible
Business response:
Dear Guest, Thank you for sharing your experience. We’re sorry that the bed did not meet your comfort expectations. Your feedback is important, and we will review this with our team to ensure a more restful stay for future guests. Thank you for bringing this to our attention. Sincerely, Hotel Management
We saw bugs
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always e... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.