Extended Stay America - Sacramento - Vacaville

kurt 

on Expedia

11 years ago

Don't stay here!!! Asked for a late check-in, arrived at 12:30 front door was locked and no one at front desk. I used courtesy phone outside but there was no answer. Called their 800 number three times before someone finally came to let me in by that time it was 2 am. Got to my room and card key didn't work. The night clerk told me computer was shut down for the rest of the night and couldn't make me a new one. Had to leave door propted open to bring in my bags while my wife let me in the front door. Got to bed, which was ha... read more

Jack 

on Expedia

11 years ago

I reserved a non smoking room and was given a smoking room. No one at the desk when I checked in except for a housekeeping woman at 11pm. She went in and sprayed something in the room (as if that was going to remove the heavy smoke). Ridiculous. She then assisted me in trying to locate a non smoking room from her h.otel occupancy sheet. Every room she checked was occupied. How can a hotel not know which rooms are occupied or not? Sounds ridiculous. After an hour of searching, she discovered an unoccupied room. The room did n... read more

Rob 

on Expedia

11 years ago

My room was above the laundry room This weekend me and my wife we supposed to have a romantic get away for two nights, celebrate my birthday and go to the casino that was near.Once in the hotel about midnight I started to hear a loud buzzing, I went to the front desk and the clerk told me that I was above the laundry room, I told her please I need to change to another room that she agreed and gave me another room. Me and my wife we went inside to this new room that had a kitchenette and the smell of food was very strong as w... read more

Anonymous 

on Expedia

12 years ago

TO SMOKEY wasnt pleased with the hotel we were on third floor smelt like cigarette smoke. went down stairs to unload truck and made a coment to the lady at the counter about the smoke smell and she replyied yah it always is like that. I thought you wernt aloud to smoke inside buildings anymore. very disappointed. The room heater was on it was about 90 degrees in the room when we came in 

Mehmet the hotel manager 

on Expedia

12 years ago

Not Bad A little expensive for the location and ammenities... 

Ron 

on Expedia

12 years ago

Don't waste your money.... Overall the stay was poor,, The room was not clean and poor customer service, I would not stay here again 

INSANE 

on Expedia

12 years ago

insane motel....do not book This was seriously the craziest, worst hotel i have ever stayed in, in my life. I have lived in and out of motels to seek medical appointments and hospitalizations for my children for 20 years. This hotel had pubic hair all over the tub, dogs dogs and more dogs staying there. People who were kicked out of their homes living there. Prostitution going on in the room next to me. The keys only worked one time and then you had to get a new key. It was awful. I was actually scared for my children and my... read more

Anonymous 

on Expedia

12 years ago

Would not stay The staff was very pleasant unfortunately the room was awful. I had a one night stay booked in the Hotel but could not stay the night because there was a humming noise in the room and the floor vibrated under the bed so that I could not sleep. I left the hotel at 1:30 am. I would have checked out at the front desk at that time but the front desk was locked up and there was no way to get a hold of anyone on duty if there even was anyone on duty. 

Bolted for Better 

on Expedia

12 years ago

Took 3 tries to get a clean room Desk clerk was friendly & wanted to be helpful--unfortunately she either didn't have the experience or knowledge to be very helpful. The first two suites we were assigned were still dirty from previous guest. For being a newer-looking property, there were quite a few cosmetic problems that suggested cheap construction. A continental breakfast would have helped too. Limited parking--especially for large vehicles.