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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was slightly below par as far as amenities or cabinetry and overall room. But there is absolutely nothing in the way of a convenience store to buy a toothbrush for some Advil. Every time I went in and out of the front of the building there is somebody out there smoking pot in the place stunk to high hell. I should’ve chosen to stay across the street at the Hampton Inn, which is by Hilton. A few dollars more for 10 times the place to stay. I had to walk over there at 2 AM, to get some Advil, and something to drink. ... read more
Business response:
Darrell, we are sorry for the disappointment you had with your suite and our location. Moreover, we also apologize for the issue you encountered at the entrance of our hotel. Your feedback will be reviewed with our team. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
How bad is this place? Really bad. They do not enforce masks with the guest and everyone I met in the was not wearing one. The hallways smell like pot. At 11 when the front desk closed a dozen teenagers started partying at the front door until 2 am Paramedics were summoned to treat one of the youth for possible overdose. How do I know all this? Because I slept in my car rather than the shabby room that comes with nothing - coffee, etc. I contacted Expedia for a refund. Let’s see if it shows up. AM staff had no record of a re... read more
Business response:
Thank you for sharing your review. We are sorry for the disappointing stay you had and regret the issue you mentioned. We realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such guidelines are being followed. Also, we regret the inconvenience caused due to the other guest on the property. We value all your feedback and hope you will reconsider staying with us again the next time you are in the area so we can provide you with a much better experience. Sincerely, Hotel Man... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room was very dirty and hot pink stains all over the furniture. Also room reeked so bad of smoke even the room windows were open when I checked into room. My cloths and bags reeked of smoked when I left room that's how bad it was. The room was also very outdated the kitchen if that is what you want to call it was bad. The vent hood did not work and the stovetop was really out dated. The other big thing is that there were no pots, pans, dishes or utensils in the kitchen, you had to go to the front desk to get them and carry t... read more
Business response:
John, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. We have shared your feedback with the appropriate teams, and we are working with them to fix the problem you mentioned. We are also sorry for your disappointment with the in-room amenities. Kindly note to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We would like to regain your trust, and... read more
Terrible hotel. Do not know why expedia offers it. Will be getting in touch with Expedia re money back
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.