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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had blood on the walls and bed, pee marks on the bed. The walls were filthy and I had to ask for cleaners so I can wash the room myself so my kids didn't touch the walls. Homeless people living in the stairwell next to my room. Dogs running down hallways, cat litter smell coming out of other rooms. My room was a non smoking room but it smelled like I slept in a casino.
Business response:
Michael, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
There was not even a water cup, no internet that worked, not enough chairs. No coffee. Breakfast was very minimal. We won't be back.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The hotel and rooms smelled like musty smoke
Business response:
Arthur, thank you for the review and for sharing your experience. We are sorry for the concerns that kept your stay from being perfect. Please know, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
The room, bathroom, and grounds of the hotel were all very dirty. There were people eating fast food from a local business in the parking lot, and they threw their garbage out the car window and left. It was still there the next day. The entire property was so dirty and unsafe, we only stayed one night then moved to another hotel. We would not recommend this hotel to anyone.
Business response:
Susan, thank you for sharing the specifics of your stay with us. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Truly disgusting. Drug activity and prostitution. Room was not clean.
Business response:
Julia, your total satisfaction is our utmost priority; therefore, we apologize for the cleanliness issues you encountered in your room. We are also truly sorry for the unfortunate instances outlined. We assure you we will investigate this matter from our end. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Unhappy The stay was ok, ive stayed here before and just seems like it was nit as comforting as the previoud times. Louder and just not as clean.I was very disappointed and disgusted when my earbud fell to the ground and ended up under the bed.When i went to reach for it , there was a syringe under the bed. I called the front office and they apologized but the concern i had was i could have atuck myself with it. That made the rest of my stay feel dirty.
Business response:
Sean, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Was hoping for comfort, but... From the outside you would think it's decent. I've stayed at this brand in other cities. This time, I was sorely disappointed. As soon as I walked into the room, it smelled like it was sprayed with some deodorizer to cover up a musty, smoke smell. The carpets in the hallway and in the room look old and dirty. I requested a complete change of the bedding, but it didn't help. Later that night, I couldn't sleep and went down to ask for a room change. The hallway reeked of pot smoke. The woman at t... read more
Business response:
Norbert, thank you for posting a review of your stay. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.