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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible cigarette smell I would start by saying the staff was very nice and accommodating, my problem was with the hotel itself, not the employees. I did a late 8:30pm check in and was placed on the third floor. When I got in the elevator, it was very run down, vandalized, and there was a bit of (what looked to be) blood on the wall. The elevator shook violently when I got to my floor, and when the doors opened, I was greeted with a heavy cigarette smell. Not fresh cigarettes, but a stale smell that was just part of the hot... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Didnt like the enviorment Hotel was older and more run down then it seems. People always hanging out/loitering outside. There possibly may be people living in this hotel. Although hotel seemed rather quiet inside of the hallways. Didnt hear much noise at night. Probably wouldnt stay here again, next time I would pay the extra and stay across the street.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Very unsafe in terms of people that stay there and that hang out around the building. No cameras and no action to keep it safe by staff. No pool. No house keeping on scheduled day but did get it cleaned on my 9th day.
Business response:
We deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance if you return to our area so we can make it up to you. Sincerely, Hotel Management
upon arriving at the hotel 30 mins after booking online the hotel staff informed me that they could not check me in after they had asked for my name and to try back again in 45mins to an hour. i slept inside my car parked on the street
Business response:
Thank you for sharing your concerns. We are truly sorry to know about the inconvenience you experienced upon check-in and that we were unable to accommodate you. Once more, we are sorry. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Cigarette smell in room so awful!
Business response:
Terence, thank you for selecting our hotel. We offer our sincere apologies for the smokey stay you experienced. We will utilize your comments to enforce our no-smoking policy more effectively. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The bed is clean the shower is clean. I read a lot of reviews and I am so disappointing in the reality of what I have experienced. The furniture is very old, filthy dirty, brown its so dirty, holes, carpet is filthy, hallways dirty and dark. So far all night long I can hear people banging doors and talking. There is no hair dryer, no coffee maker, just basic things. The blanket is so think its like 2 sheets. I haven't slept at all. I don't understand why its this bad and who is it writing reviews that were good? I'm very dis... read more
Business response:
Thank you for staying at our hotel. We apologize for the disappointment with the furniture and the cleanliness issues you encountered in your suite. We will discuss your comments with the appropriate individuals to enhance our guest experience. We are also sorry for the disturbance you experienced. Please know, in-room amenities such as hair-dryers and coffee makers are made available at the front office. We hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
The staff was super nice! However our room smelled like mold and weed! The bed was uncomfortable. They need to do updates. Location was great!
Business response:
Thank you for reviewing your stay with us and for taking the time to post a review. We regret you found our beds to be uncomfortable and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We also appreciate your comments regarding the overall condition of our property and will use it as we plan for future upgrades. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.