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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My sink was clogged up and I could not even wash my dishes I had to wash them in the tub
Business response:
Dear Richard, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Not great for business travelers. The property was very dated and some of the staff, unprofessional although others were helpful. It was supposed to be a non smoking hotel but I was hit with waves of marijuana smoke on walking outside the front door. I didn’t feel it was for the business traveler at all. More for kids on a budget
Business response:
Dear Gretchen, Thank you for reviewing our hotel. We are sorry for not living up to your expectation. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. ... read more
Room smelled, appliances inside room made constan
Business response:
Dear ALFONSO, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
I couldn’t stay the night. No power or heat for over 5 hours. Front desk took phone off hook for 2 hours not to respond to guest concerns. I was on the 3rd floor, 9 months pregnant with a dying phone. Extremely dangerous and poor customer service to ignore guests during what could’ve been emergency. I should be refunded or given a replacement reservation
Business response:
Dear Michelle, We are sorry we failed to deliver the exceptional stay you deserved. We are sorry for the unexpected power outage and would like to offer our apologies for the inconvenience this caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We also apologize for the service issues you experienced and our lack of responsiveness. We assure you that we will review this incident with our staff to handle such situations better. Meanwhi... read more
The place is decent the only problem I had when we stayed at this location was that there’s was a power outage. The hotel did nothing to fix it. Overall it was decent.
Business response:
Dear Edgard, Thank you for taking the time to provide feedback. We are sorry for the unexpected situation during your stay and would like to apologize for the inconvenience this caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely,Hotel Management
Ugh Arrived at 9:45 pm, and the sign on the wall said late check-in was 11 pm. There was no one at the desk with a sign that said they would be right back, so we waited for about 10 minutes. A sign said to use a desk phone if we needed immediate service. I tried calling and it went to voice mail. There was a buzzer on the wall, so we tried buzzing. Finally, after a total of around 20-25 minutes, a man finally came to the desk. His shirt was crumpled and untucked. Not sure if maybe he'd been taking a nap? He was friendly, got... read more
Business response:
Dear Guest, We are sorry for the inconvenience caused to you on your arrival with the front desk staff not available at the desk. We will look into the matter as to what was the cause of this lapse. Although our housekeeping team works hard to keep all the areas clean and fresh, we are sorry for the smell concern you experienced. The team will address this adequately. We appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hospitality you should a... read more
We arrived after midnight and were exhausted after an extremely long day of travel and could not check in as daily audit was being processed on hotel computer. Because we had prepaid the desk clerk allowed us to go to our room if we would come back to check in when audit was completed. Several minutes later when we were settled in our room the call came and my husband went to the front desk to complete the check in process. When he came back he told me we were given the wrong room and needed to move down the hall. It was ver... read more
Business response:
Dear Kenneth, our goal is to always take excellent care of our guests, so we apologize that you had such a disappointing experience. As a team, we truly value the feedback that allows us to make positive changes for the future. We hope to accommodate you again so we may provide you with the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.