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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t like anything here. Never recommend to anyone.
Business response:
Jaskirat, thank you for evaluating your stay at our hotel. Please accept our apologies for the service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Nothing good and service was also very slow
Business response:
Jaskirat, thank you for evaluating your stay at our hotel. Please accept our apologies for the service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
People living in cars in the parking lot and syringes in parking lot. Paper thin walls. Smells of mold and cigarets. Staff don't like their jobs. Dirty as dirty can be.
Business response:
Greg, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
The room was not clean and we found roaches in the room.
Business response:
Faviola, we sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We are grateful for your patience and hope you will consider us as your hotel of choice next time you are in the area. Sincerely, Hotel Management
What I did not like about my stay is being kept awake by the fighting, arguing, yelling, people banging on the doors all night keeping my 2 1/2 yr old granddaughter up all night abs morning. Being charged for extra towels because the room did not have enough towels to accommodate 4 people. Even though there was security on property he did nothing to ensure the safety of the guest, he sat in the hotel lobby and read a magazine
Business response:
Santosha, thank you for reviewing your stay. We are sorry for the disappointing experience you had with us and hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.