This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It says smoke free but the rooms smell like smoke. The halls smell like smoke as well. Some of the face towels had hair on it.
Business response:
Dear Kia, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.... read more
Our rooms were not ready by check in, very disappointed on the layout of the room and amenities. The smell of cigarettes was strong in the halls.
Business response:
Dear Manuel, thank you for choosing us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. In the future, please know our front desk is always available to make the most of your visit. We will follow up on your concerns to ensure we are well-poised to serve you be... read more
The property is very run down. We were checked into a room that looked like the sink had backed up. We were moved to another. There was not a hairdryer and nobody answered the phone so I left with wet hair. Would not stay here again.
Business response:
Dear Mary, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Pictures are out dated and don’t properly show the current condition which is not great. Rooms are grungy and no amenities.
Business response:
Dear Robert, it isn't enjoyable to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests, and we can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you for your feedback. We encourage you to try us again shortly, and we are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
We walked in and immediately was overwhelmed by the odor of marijuana. The whole entire building smelt of weed. We checked in and was greeted by a sweet kid. Told him we had one dog and he just charged us a $20 pet fee. We walked into our room and was pleased to find a full kitchenette. However, nothing was in it. No cups, plates, napkins, not even a fork, so no point in that? We ended up going out for dinner which was great. Lots of food options near by. Once we came home we got into bed to find a cigarette burn in our shee... read more
Business response:
Ashley, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. Please know that in-room amenities such as hairdryers, coffee machines, etc., are available and complimentary at the front desk at any time. Kitchenware for your ... read more
Room was dirty.
Business response:
Vanessa, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.