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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Not good Wore out, lousy beds. Questionable people hanging around the property. Sparse grab-n-go breakfast. 2nd unfavorable experience with Extended Stay hotels.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Smokers Paradise It was obvious the room previously had a full time smoking long term resident in it. It wreaked of cigarette smoke and there were even burn marks on the bathroom counter (a dozen) where you could see they laid their cigarettes. The bed was comfortable but the sheets had grease spots on them and the comforter had lipstick and other stains on it. I wondered if it had been even been washed regularly. The cabinet doors in the kitchenette were also falling off their hinges, but you wouldn't know it unless you ope... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and odor issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be meeting with our staff and making sure we are thoroughly cleaning and inspecting rooms before guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay t... read more
DISAPPOINTING PLACE This place, along with the Red Roof inn across the freeway must be the two biggest dumps I've ever stayed at. And cancelled stay the same night and moved to the Marriott up the street. The rooms stunk of animal and cigarette smell, the free internet didn't work and when it eventually did it was very slow.
NOT SAFE Drugs and prostitues everywhere! Everytime I left my room I was bothered by somebody either asking for my phone or money. I did NOT feel safe at all. Towels all stained and carpet was filthy.
Needs updating Would not stay here again.
You get what you pay for. There are definitely nicer hotels in the immediate area. Rooms have kitchenettes but nothing is stocked in them. You have to request pots, pans, etc from the office. Must not trust their guests not to pilfer the inventory. No hair dryers in bathroom. Elec outlet in bathroom did not work. Room appeared clean but the bedding is a blanket and polyester bedspread. You just know these don't get laundered after each guest. Nonetheless, for one night I slept well. Good for a cheap stay for a family.
Poor Not pleased.
Very dirty As soon as I layed down I felt bugs crawling in my skin. The toilet didn't look like it was cleaned in months. The springs in the bed were broken. Would not reccomend this place!
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced cleanliness issues in your room. In response to your feedback I will be meeting with my staff to ensure that each guest has a clean and comfortable room upon arrival. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.