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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Easy on/off freeway Carpet was filthy! Handicapped room/bath was accessible for wheelchair but nothing more! Toilet was not raised for use for handicapped person and no handrails! Bath was a tub - unusable for handicapped. Very disappointed with the hotel and room! I do not expect a five star room for a two star price but filth has no price!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
It wasnt a good Stay at all. The room smelled of chemicalls as well. Then the key stopped working. Had to get it fixed.
Business response:
Thank you for your recent review of your stay. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disgusting hotel This hotel was grimy and disgusting. Room wasn't cleaned prior to our check-in. On the desk chair there were female pants and panties left by precious occupant. Bed sheet had dried blood stains. There was a twisted wired coat hanger left on the floor. The neighborhood is sketchy filled with tweakers. The free WiFi was dial up. Yes it was that slow! The free breakfast is a peanut butter bar which they run out of if not down there before 8AM. The stair ways are littered with cigarette butts and ashes. Save you... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Front desk service was horrible! I yelled and knoed and nobody would come to the desk. I had to go outside and pick up the telephone which rang at the desk & finally the lady came.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the service issues you experienced. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
CASH DEPOSIT REQ'D AFTER PAYING TO GET ROOM KEY! I booked room online and, after a 16 hour work day looking ahead to 4 hours sleep, I was required to give a $100 CASH ONLY deposit for booking on line. I had to drive several blocks in a lousy neighborhood at 1am to get cash to get my room key. The poor woman at the front desk! When I went back to get my deposit at 5:45am, my cash was in the safe and I had to RETURN LATER TO GET MY $100 BACK! THE MOST HORRIBLE HOTEL STAY, EVER! Bathroom sink was falling off wall, closet was a ... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our billing and room inspection procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Don't live up to name Not that it mattered to me but there is no pool. One of the light bulbs were out on our poorly lit room. There was also a battery missing from the remote to control the AC. I called the front desk and they had the nerve to tell me that if I wanted I can come look for one at the front desk. When I pay to be a guest anywhere I do not want to do any work. Plus the front desk lady was not very friendly. I greeted her when I walked in not the other way around like it should have been. Oh, and when I left I w... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will be retraining our staff to ensure we are providing each guest with professional customer service and responding to guest needs in a timely manner. Additionally, I will be making sure our rooms are fully stocked and thoroughly inspected prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be ... read more
Hot It was hot. The ac was not working and the room was stuffy. Called to get service but they did not have another room to move us too. overall it was ok.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear about the maintenance issues you experienced. Please accept my apologies. In response to your feedback, I am going to make sure our AC units are inspected before check-in to make sure they are working properly. Thank you very much for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
You asked I checked in look at my room I didn't care for the feeling it gave me and checked out
Worst ever motel not a hotel This hotel is by far the worst stay ever, the Room was dirty floor was spotted and smelled like mold not to mention the next room was very loud with music. We ended up leaving giving up the $100 for the room!!! And spending $100 at the Marriott. Still awaiting management and cooperate to contact me. I have pics of the hotel room and the condition it was in not suitable for children or anyone for that matter esepcially for the unjustified price
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open tomorrow at 7:00 a.m.