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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Room was not clean. Hair in sink (not mine). Dirty floor.
Never again Room was not thoroughly cleaned. Carpet was extremely stained and there was a disgusting smell when we got in the room
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that carpet had stained. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Stay away! Horrible horrible horrible!!! Really shady place and the room was dirty to say the least. We had asked for a non-smoking room and the entire room smelt of cigarettes. You could hear people screaming and running around the balcony all night long. Spend a little more and enjoy a goodnight's sleep and you'll feel a lot safer too.
Business response:
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry about your room. To make sure this doesn't happen again, please let us know in the office right away about any activity outside your room. We have on-site staff 24 hours and they can reach out and take care of the issue for you right away. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next ti... read more
Quite Disappointing The front desk personnel were GREAT! However, the room and continental breakfast had much to be desired. No coffee maker for an extended stay facility. There was only 1 glass in the room. The breakfast consisted of energy bars and fruit. Would not stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. Moving forward, I will make sure we are clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. W... read more
Nice hotel if you like marjunna smell 24/7 The staff is for the most part decent and for the price it's not bad but unfortunately every door you walk by has pot smell pouring from room. And in my room the neighbor smoked and it poured into my room from under the sink and from the stove vent so my room then had that smell in it!
Business response:
The staff and I read your comments about your stay with us. The situation you described is truly regrettable. We are very sorry for your experience. Please know that we do not tolerate illegal substances on our property and we work hard to identify the issues and handle them accordingly. I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportu... read more
Highway noise Stayed hear because everything else's was full. Loud highway noise in room.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Extremely Disappointed We booked this location know that it was a Birkshire Hathaway company. Big mistake! The facility was old and outdated. We were given a room on the 3rd floor and then told that the elevators did not work. The outdoor stairs up to our floor were filthy and reeked of cigarette smoke. The room was dark and poorly decorated. Poor soundproofing, we could hear people talking at normal conversation levels. Towels were thin and worn.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open tomorrow at 7:00 a.m.