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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
I did not like the hardwood floors in the rooms. The bed was soft but the sheets were really thin. The air conditioner also didn’t turn very cool
Business response:
Thank you for choosing our hotel for your recent stay.We are glad you had an overall good stay. However, we apologize for the issues you encountered in your suite with the air conditioning unit. Our maintenance team is already working to solve the problems, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
I liked how they have an answer to every question. Also, I hate how you have o pay to wash and dry laughdry
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. However, we regret your disappointment with additional charges for laundry. We value your business and hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Edwin was just a sweetheart, very kind & helpful making sure that everything about our stay was perfect, with a great smile & personality. I would definitely recommend this hotel.
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliments to Edwin! Thank you for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The tv channels were horrible. They have no spanish channels
Business response:
Thank you for staying at our hotel. Although it seems you had a pleasant visit, we are sorry for not meeting all of your expectations. We hope to have another opportunity to welcome you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Room had a stale odor which did not go away even when I asked them to freshen it. Bed was clean but very wrinkled. Old.
Business response:
Donna, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,324 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.