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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Not happy with the service this time. Checking in was ok. The new system was a little of a delay but the woman was very professional and handled it well. I did ask for some drinking tumblets so I wouldnt have to make another trip. I was very disappointed as the 4 drinking plastic tumblers were dirty! The next day I called way before checkout time and asked for another hour which I was fully aware of the additional $10 charge. Housekeeping knocked on my door twice with "time to go you need to leave" I responded I have a late ... read more
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our front desk associate, but we are sorry you did not experience the best from some of our staff. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I come here frequently, front desk is very professional and courteous. The rooms are in tip top shape and the shower is amazing so I don't get why it's a low rating? Overall, I'd recommend it for anyone reading this because it's in a convenient area, food choices aren't too bad and the parking is very spacious.
Business response:
Thank you for being a loyal guest of Extended Stay America. We're thrilled to know you were impressed with the service provided by our excellent associates and that you loved your well-appointed room. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
Internet spotty sometimes; good kitchen space; staff are responsive; location by freeway can be a bit noisy; good parking; close to food choices
Business response:
Thank you for posting a review of Extended Stay America. We're glad to know you were pleased with the kitchenette in your room and that you liked our parking facility. However, we're sorry for the trouble you had with our internet service. Please be assured that we are working with our service provider to determine if there is a greater problem or if this was an isolated event. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I did not like the hardwood floors in the rooms. The bed was soft but the sheets were really thin. The air conditioner also didn’t turn very cool
Business response:
Thank you for choosing our hotel for your recent stay.We are glad you had an overall good stay. However, we apologize for the issues you encountered in your suite with the air conditioning unit. Our maintenance team is already working to solve the problems, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
I liked how they have an answer to every question. Also, I hate how you have o pay to wash and dry laughdry
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. However, we regret your disappointment with additional charges for laundry. We value your business and hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Edwin was just a sweetheart, very kind & helpful making sure that everything about our stay was perfect, with a great smile & personality. I would definitely recommend this hotel.
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliments to Edwin! Thank you for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,310 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.