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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Was too much noise - especially the upstairs - and the next door dog - kept barking - unpleasant
Business response:
We certainly apologize for the noise issues you experienced which led to a less than perfect stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We regret the inconvenience caused, and please give us another chance to serve you better in the future. Sincerely, General Manager
A decent place to stay Very busy hotel during the week. If your looking for a nice quiet place to rest this is not the place. They do offer full kitchen rooms but utensils pots pans are available upon request. Room was nice and clean. No ice machine. The free breakfast consists of coffee, tea, hot chocolate, muffins trail bars and oatmeal.
Business response:
Tito, thank you for the review. It is nice to know your overall stay with us was a pleasant one. Our fully equipped kitchens have full-size refrigerator therefore, we do not have ice machines on ourproperty. To ensure cleanliness, kitchenware for your suite is kept at the front desk. If we did not communicate this at the time of check-in, we are sorry. We appreciate your feedback and hope to welcome you again soon. Sincerely, General Manager
Business response:
Aaron, many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you left with a good impression. It was our pleasure hosting you, and we hope to see you again at Extended Stay America - Sacramento - White Rock Road. Sincerely, General Manager
No towels??? Check in was quick, room was clean. We had to go down to the lobby to get drinking cups. Then back down to get blow dryer. We're very disappointed at lack of amenities. When going to the office to request towels for our second day I was told they were OUT of towels. I asked that when they were washed if someone could call and we would come get or if they could deliver. We never received any towels. No ice maker on facility.
Business response:
Kristy, thank you for reviewing your stay. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room. We are sorry for the inconvenience caused. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Disapointment Disappointed their were no toiletries, shower curtain too short. Also, no in room coffee maker. Nice if they would of ask if we needed anything.
Business response:
Don, thank you for choosing to stay at our hotel. I am sorry for the service issue you experienced during your visit and regret the inconvenience it caused. Please know, our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We appreciate your observations and hope to have the opportunity to welcome you back soo... read more
nice place safe
Business response:
Thank you for being our guest at Extended Stay America - Sacramento - White Rock Rd. It's good to know you enjoyed your time with us and that our location perfectly suited your needs. Thanks again for sharing your gracious comments online, and we look forward to welcoming you back soon! Sincerely, General Manager
Convenient and comfortable and the staff is helpful
Business response:
Thank you for the kind review about your stay with us. We are glad you enjoyed our location and that our service was to your satisfaction. We hope Extended Stay America - Sacramento - White Rock Rd. will be your first choice every time you visit this area. Sincerely, General Manager
Bare bones hotel Beds are decent but small. Rooms are small, relatively clean but dingy. Rooms are not cleaned until you check out. Nothing is provided-- bring your own shampoo etc.
Business response:
We appreciate you being our guest and providing your feedback. It’s our pleasure knowing you had an overall nice stay. However, we apologize for any miscommunication regarding our in-suite amenities. Our toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We would also like to inform you that, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to... read more
Business response:
Jose, thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 4.1 star rating with 1,214 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.