Extended Stay America - Salt Lake City - Sugar House

Sophia 

on Expedia

6 months ago

Took my money but could not have a room We arrived and were not allowed to check in or cancel our booking. There was nowhere printed on any site that they only accepted credit card and they would not take debit or cash. But after not letting us cancel our stay they happily charged me for a no show fee. 

Anonymous 

on Expedia

7 months ago

Don't Stay Here if You Are a Single Woman Hotel was clean, and staff were kind, but the place was so, so run down; Formica peeling off counters, faucet leaking, refrigerator did not close properly. Also, very creepy feel to the outside of it. I especially would not recommend for a woman alone. 

Rochelle 

on Expedia

7 months ago

First, the hotel parking is ridiculously difficult because of the drive through lane for Chick Fil A. You can't get in. You can't back out. My room was dated and just dingy. The bathtub and toilet were leaking loudly. The bathtub was multi colored from being repeatedly painted. The room certainly did not look like the photos. Small and cramped, not even a luggage rack. Using the side stairs there were homeless guys going through the trash. With exterior room entrances, I did not feel safe. I chose the hotel for the neighborh... read more

Candy 

on Expedia

7 months ago

We will never stay at an ESAS every again. We purposely selected an extended stay because we appreciate a kitchenette and not having to eat out. We got into town late and checked in. A flyer on the counter indicated that a coffee pot was not stock in our room. I asked the attendant for a coffee pot and after asking twice he dug one out of a lower cabinet behind the reservation desk. I then asked where the nearest ice machine was in relation to our room. He told me there was a gas station about eight blocks down. I initially ... read more

terry 

on Expedia

7 months ago

Everything was slightly dingy, needing repairs. Because of poor staff communication, we were locked out of the room and my husband had to stand in the cold post surgery. Staff was not particularly friendly. You get what you pay for, i guess. 

Margarita 

on Expedia

8 months ago

The building is dirty, it smells bad from the moment you enter the elevator and the room has a bad smell, the tub is very ugly and dirty, the carpet is dirty and worn. The place is very unsafe. 

David 

on Expedia

8 months ago

The office closes at 10:00 pm which was not mentioned on the site information, so when we got there after 11 and there was no one in the office with no contact information or phone available, it made it difficult to get our room. When we did get someone to come to the office he was less than happy and after giving us the room key did say where the room was. We asked him where it was after starting to look and he said it was just down the center hall around the corner. It was actually all the way down to the end of the buildi... read more

Sharon 

on Expedia

8 months ago

Don’t stay here I cannot believe how filthy everything was! The place is run down which would be fine if it was at least clean… but it wasn’t! 

Cherie 

on Expedia

9 months ago

There blood stains on the mattress......didn't stay just left no refund