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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property shares a parking lot with ChickFilA so getting in while competing with the drive through traffic was difficult. Also the beds were not super comfy and squeaked. Our door had the deadbolt lock broken off as well which was concerning.
Business response:
Dear Ashley, We appreciate you sharing your feedback regarding your recent stay. We apologize for the inconvenience you faced with parking and the comfort of the beds. Your comments about the door lock have been noted, and we will address this to ensure the safety of our guests. Our team is dedicated to improving our services and facilities, and your input helps us in this endeavor. If your travels bring you back to the area, we hope to have another opportunity to provide a more comfortable and secure experience. Thank you f... read more
Needed to change rooms after 1 night due to loud guests above, a broken ac unit in the room and a slow drip leak in the bathtub. Not to mention some guest threw up in the only elevator on the property. Run down place that didnt feel clean and the clientele staying here are low class. Wouldnt stay here again
Business response:
Dear Stu, We are sorry to hear about your unpleasant experience during your stay. We understand that occasional disruptions can occur, and we apologize for any inconvenience you faced. Our team strives to maintain a clean and comfortable environment for all guests. We value your feedback and will use it to address the concerns you mentioned. Your comfort and satisfaction are important, and we appreciate your understanding. We would appreciate you giving us another chance to provide a better experience. Thank you for sharing ... read more
So far our stay has been good. We did need a luggage cart but unfortunately, the property only had one and required me to give them my DL in order to get it. They had 3 others but for some reason or another they were all gone the lady at the desk said.
Business response:
Dear Massimiliano, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found your suite comfortable, prepared by our helpful and friendly staff. However, we want to apologize for any inconvenience caused due to any service issue you encountered. Thank you for being our guest, and we look forward to seeing you in the future!Sincerely,Hotel Management
Very well located. When we arrived the office was open but there was no one there to help us and we waited for 20 minutes for the employee to arrive!
Business response:
Dear Sharon, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
The hallways are filthy. Stains on the walkways just super dirty.
Business response:
Dear Shawn, Thank you for providing us with feedback on your experience. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay, and we sincerely apologize for falling short of your expectations in terms of cleanliness. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management
I arrived the hotel after the midnight. the office hours are from 7 am to 11:00 pm. but there were two staff showing up when I was arriving. the staff was polite and friendly. the hotel location is good. There are many shops around including Chickfila.
Good place, a little dated but clean. In a bit of a congested part of the city even at 9:00 on a Tuesday night. Right behind a chick fillet.
Business response:
Dear Glenn, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,573 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.