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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and convenient, an excellent motel. Friendly staff.
ID’s required. Older dated hotel/motel. Apparently a lot of crime in the area. The front desk staff was rude, required photo id’s for all occupants. Yikes! “No exceptions!” Hah don’t need an Id to vote but to checkin to a cheap motel.
Business response:
Dear Brian, Thank you for choosing Extended Stay America for your time in Salt Lake City. Please accept our apologies for the inconvenience you encountered during check-in. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. We are reviewing with our team to handle such a situation better. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming ... read more
It wasn’t bad but not very good. Just trying to get into the place was a challenge because of the Chic-fil-A drive thru cutting off the hotel. Signs everywhere stating to not block but it made no difference. The room was very basic nothing wrong with it at all. Staff never at the desk, had to go outside and dial 0 I guess to get their attention.
Business response:
Dear Sylvia, Thank you for choosing us and for your valuable comments. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is essential and will be shared with the concerned team for improvement. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
Chick-fil-A made the parking lot very busy and hard to actually Park but it was nice property nice room
Business response:
Dear Oneal, Thank you for sharing a review of your stay. Please accept our apologies for the cleanliness and amenities not meeting your expectations. We take great pride in our hotel's service, cleanliness, and maintenance. Therefore, we are sorry this was not what you experienced. We will address the issue and ensure to avoid this from happening again. Thank you for your compliments about the service delivered to you by our staff, as we always aim to provide the best services. It was a pleasure hosting your visit, and we ho... read more
Room is dirty
Business response:
Dear Stephanie, Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this regard. We have taken your feedback seriously and have addressed the matter with our housekeeping team. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The staff was helpful with a number of requests especially Theresa. Overall the property had a “tired” feel to it. The Chik Fil A drive thru line goes through the parking lot and made parking a problem
Business response:
Dear Jeff, We always appreciate feedback from our guests to ensure we meet our high service standards. We are glad to hear you are pleased with our friendly staff, especially Theresa, who make your stay enjoyable. However, We sincerely apologize for the inconvenience of the parking lot and the conditions of our property not meeting your expectation. What you experienced does not represent the standard we aim to maintain. We are happy to announce that the major parts of our hotels will be renovated soon. We hope to have the o... read more
Front desk morning staff poor customer service
Business response:
Dear Jimmie, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,... read more
Location was awesome! Beautiful nature trail behind the property. Dining, shopping, facial spa, yoga studio, bookstore, all nearby walking distance. Our room was clean and in fair condition. The microwave had burnt marks, the bathtub was stained, the fridge leaked a little, etc. The building is a little old and needs updating but overall decent. Breakfast was simple, muffins, granola bars, instant oatmeal, coffee, tea. Staff was nice. Overall, a great place to stay!
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,573 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.