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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is dirty
Business response:
Dear Stephanie, Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this regard. We have taken your feedback seriously and have addressed the matter with our housekeeping team. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The staff was helpful with a number of requests especially Theresa. Overall the property had a “tired” feel to it. The Chik Fil A drive thru line goes through the parking lot and made parking a problem
Business response:
Dear Jeff, We always appreciate feedback from our guests to ensure we meet our high service standards. We are glad to hear you are pleased with our friendly staff, especially Theresa, who make your stay enjoyable. However, We sincerely apologize for the inconvenience of the parking lot and the conditions of our property not meeting your expectation. What you experienced does not represent the standard we aim to maintain. We are happy to announce that the major parts of our hotels will be renovated soon. We hope to have the o... read more
Front desk morning staff poor customer service
Business response:
Dear Jimmie, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,... read more
Location was awesome! Beautiful nature trail behind the property. Dining, shopping, facial spa, yoga studio, bookstore, all nearby walking distance. Our room was clean and in fair condition. The microwave had burnt marks, the bathtub was stained, the fridge leaked a little, etc. The building is a little old and needs updating but overall decent. Breakfast was simple, muffins, granola bars, instant oatmeal, coffee, tea. Staff was nice. Overall, a great place to stay!
Friendly staff but needs better room cleaning Check-in staff were friendly and got me checked in quickly. When we checked into the room, the room was in order, but it appears the cleaning staff did the minimum. There was dirt and dead bugs in several places on the floor, hair in the shower and bathroom sink, and the counters did not appear to have been wiped down. I walked barefooted across the floor, and when I stepped into the shower, my feet left black feet prints, so it seems the hardwood floors had not been cleaned rece... read more
Business response:
Dear Brian, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize for the concerns in your room. Your feedback has been shared with our housekeeping team for immediate review and action. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Management
Parking lot serves as a line for a neighboring Chick filet. Had to wait for the line to move to access a parking spot and unload. Why does the line for Chick filet go through the parking lot?
Business response:
Dear Alan, Thank you for taking the time to review your stay at our hotel. We apologize for the parking concerns you had. On your next visit, please know we will do our best to help you with this situation. We will look into the parking concerns you raised as we continually strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,627 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.