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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent budget option. The "free breakfast" was pretty sad: coffee pot and a cabinet of granola bars and mini-muffins. Room had a kitchen which was nice but no dishes and no silverware whatsoever; I guess you can request those but I didn't bother.
Business response:
Martin, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
You pay what you get for. This property did what it was intended, a ski crash pad. I do think it is weird that it has a kitchenette in the room, however no pots/pans/utensils are provided upon arrival in the room, you have to go to the front office to request them. The bed was mediocre at best. Our sink talked to us at all times of the day even when we hadn't even used it. Some of the lights were out in the room. But like I said, you pay what you get for.
Business response:
Courtney, thank you for posting a review of your recent stay with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We are grateful for all of your comments and will share this with the appropriate individual to take the necessary action. Sincerely, Hotel Management
We called the property a week ahead to be sure they would have 2 Dbl beds for my sister and I. They were only mildly apologetic about not having a two bed room, gave us a roll-a-way. The stove didn't work initially in our 1 bed room. Coffee dispenser empty twice when we came down for breakfast. Weak coffee once it was available. Bathroom had gaps in caulk, not very nice finishes. Clean, decent carpet, good heater, roomy. No paper towels or dish soap provided. Carrying up our dishes and pots to the room was inconvenient.
Business response:
Jon, thank you for your candid evaluation. We regret we were not able to accommodate you in the room of your choice and apologize for the maintenance issues you encountered. We will review this with our engineering team and make sure we prevent such reoccurrences. We also appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope you will return to experience our hotel as we would have liked y... read more
Front desk was accommodating for my request. The room was clean and comfortable
Business response:
Denice, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and with the attentive service our front desk associates delivered. We are thrilled that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Neighborhood motel. Always my place to stay in South Salt Lake City…Midvale was my home for 2 years. Hotel is easy access from freeway, store and restaurants! But quite, neighborhood.
Clean and comfortable room. Property is in a great location with nearby restaurants and a movie theatre.
Business response:
Mike, thank you for taking the time to post such wonderful feedback about Extended Stay America. We are glad you were pleased with our immaculate accommodations and that our location worked well for you. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Not recommended for extended stays Has a kitchen with no kitchen materials. Was given a piece of paper saying just call and we’ll deliver any kitchen items to your room. I called and they said to go downstairs and get it. Always short-staffed, half the time there’s no one at the front desk (needed more toilet paper and couldn’t get any). Breakfast was supposed to be included but all they had was coffee, hot water, some sad granola bars and muffins that don’t taste very good. Said they ran out of instant oatmeal months ago. N... read more
Business response:
Thank you for your candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the constructive feedback. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,461 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.