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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had kitcken but no coffee maker, kettle, pots etc all had to be requested from front desk. King bed reserved but not delivered.
Business response:
Ron, thank you for taking the time to leave your rating. We hope your overall stay was satisfactory. However, we regret you were unhappy with our dishware policies and the frustration this caused. We are also sorry for not meeting your expectations regarding your requested room. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will ch... read more
They were so accommodating to us, great service!!
Business response:
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Amazing staff!
Business response:
Ogla, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for allowing us to be of service. We hope to have the delight of doing so again soon. Sincerely, Hotel Management
Perfect for our visit Good area of town. Can walk to stores. Staff friendly and helpful.
Good staff
Business response:
Gavin, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the wonderful feedback. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Decent budget option. The "free breakfast" was pretty sad: coffee pot and a cabinet of granola bars and mini-muffins. Room had a kitchen which was nice but no dishes and no silverware whatsoever; I guess you can request those but I didn't bother.
Business response:
Martin, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
You pay what you get for. This property did what it was intended, a ski crash pad. I do think it is weird that it has a kitchenette in the room, however no pots/pans/utensils are provided upon arrival in the room, you have to go to the front office to request them. The bed was mediocre at best. Our sink talked to us at all times of the day even when we hadn't even used it. Some of the lights were out in the room. But like I said, you pay what you get for.
Business response:
Courtney, thank you for posting a review of your recent stay with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We are grateful for all of your comments and will share this with the appropriate individual to take the necessary action. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,424 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.