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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't feel safe. There were 2 police cars in the parking lot all afternoon and they apprehended 2 residents. This hotel appears to also be shelter.
Business response:
Dear Guest, We apologize that you felt unsafe during your stay and for the concern caused by the police presence. Please know that the safety and comfort of our guests are top priorities, and we cooperate fully with local authorities to maintain a secure environment. We are also committed to providing accommodations to a variety of guests in need. Your input is valued, and we hope to welcome you back.Sincerely,Hotel Management
Very poor, unsafe for a mom with two daughters. Check in closed had to make several phone calls to find someone. The room was smoked in, the windows were open when we walked in the room but the odor was very present. Smoking at the entrance of the hotel literally where it states no smoking they were leaning on the posts. A very lower class hotel I realize that these places are needed but it should be more transparent or honest to travelers not a safe hotel for women traveling alone.
Business response:
Dear Guest, We are sorry that your experience at our hotel was disappointing, and we apologize for the issues you encountered during your stay. Your safety and comfort are paramount to us, and we deeply regret that you felt unsafe during your visit. The challenges you faced at check-in and the unpleasant odor in your room are unacceptable. Smoking in designated non-smoking areas is not decent, and we will address this matter with our team to ensure this does not happen again. Once again, we apologize for the discomfort and i... read more
This hotel is the worst I’ve stayed in years. The sheets had someone else’s hair on them even though the bed was made. They obviously just made the beds to make it look like it had been cleaned but did not wash the bedding. There is not a single coffee pot in the entire building so literally bring your own coffee pot or go without until you leave. The front desk chastised us for checking in at 9:55pm stating the lobby is closed between 10pm & 9am even if you have already paid Expedia. This is stated in fine print on their we... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority, and we will address your concerns with our housekeeping team. While our front desk has designated hours, we regret any inconvenience this caused. We also take guest safety seriously and monitor activity to maintain a secure environment. Our establishment has a strict policy prohibiting any illegal activities, both within and outside our premises, and we would like to learn more about the situation you encountere... read more
I was looking for an inexpensive version of a Residence Inn to try to save money on this trip by utilizing the kitchenette and preparing dinners during my stay. However, the kitchenette is NOT stocked (no pans, no dishes, no silverware, dish soap, etc.). These were all available for an additional fee, but this was not made obvious during the booking process nor description on the Expedia site. In the end, I ended up not saving money having going out to eat and the experience was no better than staying in a budget hotel (and ... read more
Business response:
Dear Evan, We regret that our kitchenette setup did not meet your expectations and understand how that impacted your stay. We strive to provide transparency about our amenities. We appreciate your recognition of our manager’s efforts to accommodate you in a different room. Your input helps us improve, and we hope to provide a better experience should you reconsider staying with us. Sincerely,Hotel Management
No coffee in room or lobby. Tweakers all over the place. Only one bar of soap for the bathroom no other soaps for bathing. Not sure how it has the reviews it has
Business response:
Dear Andrew, Thank you for your feedback. We sincerely regret that your stay did not meet your expectations. Guest comfort and satisfaction are of the utmost importance, and we understand your concerns. We take all feedback seriously and will address the issues you mentioned to improve the guest experience. Your comments are valuable, and we hope for the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
Dirty and the kitchen wasn’t in working order
Business response:
Dear Brian, We sincerely apologize for the cleanliness issues and the condition of the kitchen during your stay. This is not the standard we strive to maintain, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements. Your feedback is important to us, and we hope to provide you with a much better experience next time. We look forward to welcoming you back!Sincerely,Hotel Management
Not for me Could not get into my room even though had been told in advance I could use the lobby phone if arriving after midnight. 3 other parties also in lobby after midnight having been told same thing - to use lobby phone to get checked in after hours. No answer when used cell to call local location either. Assistant manager did provide a refund today as I did, after waiting 30+ minutes, give up and left to find another room. Also, I did not feel safe there as a woman traveling alone.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced upon arrival and the lack of response from our after-hours service. Guest safety and accessibility are top priorities, and we regret that we did not meet your expectations in this regard. We’re addressing these concerns with our team to ensure better communication and service moving forward. We appreciate your patience and are glad our assistant manager could assist. We hope to welcome you back under better circumstances.Sincerely,Hotel Management
I requested a refund and never received it. I was unable to stay because my guess had no id.
Business response:
Dear Ventura, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.