Extended Stay America - San Antonio - Airport

Business response:

Dear jose, We are happy you chose Extended Stay America for your recent visit to San Antonio. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management 

Business response:

Dear Stacey, We apologize for not meeting your expectations during your visit and for any inconvenience this may have caused. We want you to know that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is free of pests. However, we understand that we fell short of your expectations, and we will address this issue with our pest control provider to ensure that they take all necessary steps to prevent future occurrences. ... read more