Extended Stay America - San Antonio - Airport

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Linda, thank you for staying at Extended Stay America. Although you had an overall pleasant stay, we are sorry for the roaches in your room. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our facilities. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review and for letting us know you enjoyed most of your stay with us. We are sorry for issues with your room as cleanliness of our hotel is a key priority. Your comments have been shared with the housekeeping team in an effort to improve our service. We look forward to seeing you again when you return to this area. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback of Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Christine, thank you for the glowing review of Extended Stay America. We are delighted to know we were able to meet all your expectations at a good price. It was a pleasure to have you both as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Yolanda, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management