Extended Stay America - San Antonio - Airport

Business response:

Thank you for choosing Extended Stay America and for sharing your feedback. We are thrilled to know you had a great stay at our hotel. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate the valuable feedback about your stay. We're sorry for the inconvenience you experienced due to the smoke smell you experienced while you were here. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Sincerely, Hotel Management 

Business response:

Michael, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Adrian, thank you for choosing to stay with us at Extended Stay America. We’re glad to know you found us to be at a fair price and that you liked your well-maintained room. We hope you choose us again when your travels bring you back to San Antonio. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

It's a pleasure to read your fantastic review about Extended Stay America. We’re so happy to know our location close the several shops & restaurants and that you loved the service provided by our staff. We appreciate your business and hope to see you again on your next visit to San Antonio. Sincerely, Hotel Management 

Business response:

Funkikker, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management