Extended Stay America - San Antonio - Airport

Business response:

Shannon, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. It’s good to know you were happy with the cleanliness of your room and that you had a great stay here. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management 

Business response:

Judy, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for leaving a review. We are sorry for the housekeeping and maintenance issue you encountered. We understand your frustration and appreciate your patience. Please know, we have regular pest control service in our hotel, we are very sorry for the roaches in your room. We are working with our pest control provider to ensure procedures are being followed so that no future guests encounter this issue. Thanks again, and we hope you will consider returning to our hotel on your next visit to this area so that we can make ... read more

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Ginger, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Jessica, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for returning to our hotel. We’re sorry for the inconvenience you due to the roaches in your room and the maintenance issue you experienced while you were here. Please be assured that we have asked our pest control provider to service your room immediately. We have also discussed your feedback with the concerned team to fix the problem regarding the hot water. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management