Extended Stay America - San Antonio - Airport

Business response:

Dear Linda, Thank you very much for staying with us and taking the time to provide a review. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will consider revisiting with us again for the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Nayheli, We value your feedback and are grateful for your comments. We regret any disappointment you experienced due to our breakfast options. We hope the positive aspects of your stay made up for our not meeting every expectation. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Juana, Thank you for evaluating your recent stay with us. We are disappointed that our breakfast did not meet your expectations and are truly sorry to hear about your experience regarding the issues you had with the air unit during your stay. Please accept our apologies for the inconvenience this caused. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you w... read more

Business response:

Dear Christina, We sincerely apologize for the distress caused during your recent stay. Your comfort and safety are our utmost priorities, and we deeply regret any inconvenience caused by the presence of pests. Our team is taking immediate steps to address this issue, including a comprehensive inspection and appropriate treatment measures. Please know that this does not reflect our usual standards, and we are committed to ensuring a clean and pleasant environment for all our guests. Your feedback is invaluable in helping us ... read more

Business response:

Dear Tramescka, We apologize for the experience you encountered during your stay. Your description of cleanliness and pest issues is alarming and does not reflect the standards we strive to maintain. Please accept our apologies for the inconvenience and discomfort you experienced. We will address these concerns promptly with our housekeeping and pest control teams to ensure immediate action is taken. Your feedback is invaluable, and we are committed to making necessary improvements to prevent similar occurrences in the futur... read more

Business response:

Dear sharon, We are deeply concerned to hear about your experience and sincerely apologize for the presence of roaches during your stay. Ensuring a clean and comfortable environment for our guests is our highest priority, and we regret that this was not reflected during your visit. Please know that we have taken immediate action by contacting our pest control services to address this issue. Your feedback is invaluable in helping us improve our services and maintain high standards. We hope you might consider giving us another... read more

Business response:

Dear Fernanda, Please accept our sincere apologies for the issues you experienced during your recent stay. We regret any inconvenience you encountered, especially regarding your concerns with the upkeep of our property. Thank you for bringing your concerns regarding your recent stay at our hotel to our attention. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and pro... read more