Extended Stay America - San Antonio - Airport

Business response:

Dear Christina, We sincerely apologize for the distress caused during your recent stay. Your comfort and safety are our utmost priorities, and we deeply regret any inconvenience caused by the presence of pests. Our team is taking immediate steps to address this issue, including a comprehensive inspection and appropriate treatment measures. Please know that this does not reflect our usual standards, and we are committed to ensuring a clean and pleasant environment for all our guests. Your feedback is invaluable in helping us ... read more

Business response:

Dear Tramescka, We apologize for the experience you encountered during your stay. Your description of cleanliness and pest issues is alarming and does not reflect the standards we strive to maintain. Please accept our apologies for the inconvenience and discomfort you experienced. We will address these concerns promptly with our housekeeping and pest control teams to ensure immediate action is taken. Your feedback is invaluable, and we are committed to making necessary improvements to prevent similar occurrences in the futur... read more

Business response:

Dear sharon, We are deeply concerned to hear about your experience and sincerely apologize for the presence of roaches during your stay. Ensuring a clean and comfortable environment for our guests is our highest priority, and we regret that this was not reflected during your visit. Please know that we have taken immediate action by contacting our pest control services to address this issue. Your feedback is invaluable in helping us improve our services and maintain high standards. We hope you might consider giving us another... read more

Business response:

Dear Fernanda, Please accept our sincere apologies for the issues you experienced during your recent stay. We regret any inconvenience you encountered, especially regarding your concerns with the upkeep of our property. Thank you for bringing your concerns regarding your recent stay at our hotel to our attention. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and pro... read more

Business response:

Dear Donna, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hot... read more

Business response:

Dear Karen, We deeply regret the disappointing experience you encountered during your stay. Please accept our sincere apologies for the lack of cleanliness and amenities provided in your room. This does not reflect our standards, and we are actively addressing these issues with our team to ensure improvements are made. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We understand your disappointment and hope you will consider giving us another chance in the future. Sincerely,Hotel... read more

Business response:

Dear Patrocinia, We sincerely apologize for the discomfort caused by homeless individuals in the area and the issue with roaches in the hotel. Ensuring the safety and cleanliness of our property is paramount, and we take your concerns seriously. We will address these issues to create a more pleasant environment for our guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the futu... read more