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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not satisfied. The air did not work in my first room. The second room carpet was dirty, I had to go to the office and get dishes myself and they did not have a coffee pot available, the shower leaked constantly and wet 1/2 the bathroom floor.
Business response:
Gregory, please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Andres, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The bath tub had hair!! It was not clean. It’s closer to Austin than to San Antonio!!
Business response:
John, please accept our apologies for the cleanliness issue you had in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Booked this hotel for a one night stay and was not pleased. Everything was fine until I went to freshen up and the shower was dirty. We also saw multiple roaches from the moment we got there to the moment we left. I would not book again.
Business response:
Kijana, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue. The feedback regarding the housekeeping issue is discussed with the appropriate team to review and action. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Stayed 2 nights. First room, burnt buld in bathroom, reported to the front desk. Was told that a work order had to be put in for the next day and that they had no replacement bulbs on hand.. I was offered the option to move but declined. Later that night the AC didn't seem to be working very well, at that time I did move to another room. Now in this room there were live roaches in the microwave and the shower would not drain nor turn off completely. This is not the kind of inconveniences that I have become accustomed to whil... read more
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Overpriced There were roaches in our room. As we arrived late at night there was a thug guy talking on the phone in the stair way. Breakfast is literally granola bars, muffins, and coffee.
Business response:
Adrian, thank you for your feedback. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. Moreover, we are sorry for the cleanliness issues you had in your room. We are reviewing this with our Housekeeping team, and we have asked our pest control provider to treat the room immediately. Also, we have taken note of your feedback with regards to our grab-and-go breakfast and will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us a... read more
The hotel did not honor my reservation and was rude about canceling since I didn't want to wait til she 11
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
First I booked the room and the. They told me it was overbooked, called Expedia and they told me it was overbooked as well, then got disconnected and then next Expedia agent told me they had availability; arrived at hotel and the room was dirty under the bed, Agent was kind enough to give me $6.00 laundry coins as compensation ( six dollars )
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Absolutely zero breakfast even though it advertised full breakfast included. Said “shipment of muffins had not arrived”. Unbelievable! Room didn’t even have a coffee maker in it. Find somewhere else to stay
Business response:
We are sorry you were unable to take advantage of our grab-and-go breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' issues regarding the breakfast we serve. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,961 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.