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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location Headboard of both beds we're all scratched up. Dirty washcloth from previous occupants left in the bathroom. TV remote was caked with gunk and dirtiness. Grease on kitchen walls and bar, and above the shower needs drywall repair.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am having daily meetings with our housekeeping staff to ensure cleanliness of all guest rooms. Thank you very much for bringing this to our attention. The property is scheduled for a renovation later this year and we will be replacing the headboards. It would be our pleasure to have you stay with us again in t... read more
This would have been a great place if it wasn't for the smoke smell. Didn't realize they were smokin rooms. My fault for not researching a bit more
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the smoke odors you experienced. In response to your feedback, I am pleased to let you know that our hotel will be completely nonsmoking in December after our renovation. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Good location near I-10 The guy at the reception desk was very friendly. The hallway had the dank smell of cigarette smoke. There was a pinky sized cockroach on the wall after a rain storm; that's Texas. The place was quiet while I was there so I didn't have any problem getting enough rest for work in the morning.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. Your comments were reviewed by the staff, and we will work closely with our housekeeping staff and outside vendor to ensure the mentioned issues are eliminated. Still, I am glad to read you had a positive stay overall and that our staff provided you with great customer service. Your feedback is very important to us, so thank you for s... read more
Hotel in nice business part of town. People are very nice, bed was comfortable, lamp had burned out light which was reported day one, but not fixed. Small sofa was a very cheap low quality mini-sofa, which was very uncomfortable to sit on for more than a few minutes. The room was nice otherwise, clean and has very good amenities. The kitchen was great. I was there for 6 days for a very reasonable rate. Overall I enjoyed it and would consider it again.
Business response:
Thank you for your recent review of your stay. While I am glad to hear that you had a comfortable stay, I apologize for the maintenance issues you experienced. In response to your feedback, I am talking to our maintenance department to ensure fast response to repairs in guest rooms. Still, I truly appreciate your kind comments regarding our friendly staff and our fully equipped kitchens. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay th... read more
Okay for resting, NOT for a good healthy breakfast The hotel was in a very nice location, and even though it is an old hotel, it was in need of repairs. The breakfast however, was very poor, so it was good to know that there are a few places very close to have a good protein filled and healthy breakfast. I suppose my most important complaints would be the repair needed in the bathroom, above tub, on the ceiling, and the uncarpeted areas were VERY STICKY. NOTE: take cleansing wipes for counters, floors and hiney.
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for the cleanliness and maintenance issues you experienced during your stay. To ensure that a situation like yours doesn't happen again, my team is addressing the concerns you mentioned and will make sure rooms are thoroughly inspected to our company’s high standards. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive st... read more
thanks Great stay. Definitely will be back
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your experience with us. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.