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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Large, comfortable, no frills, a bit dated Extremely friendly and helpful staff. Large comfortable room at a very good rate (especially through hotels.com anyway). Building and fixtures are a bit dated. AC worked acceptably keeping us comfortable in the hot summer but not as cool as would have liked. Didn't have a coffee maker in the room though was available in lobby during breakfast hours along with muffins, granola bars and similar simple fare. Pool was open, clean and nice on a hot summer day.
Business response:
James, thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager
Business response:
Thank you for choosing to stay with us and taking the time to give your rating. We strive daily to please our guests and your feedback tells us we are meeting those goals. We hope to see you again soon at Extended Stay America. Sincerely, General Manager
Nice Hotel My stay was very pleasant at this hotel and I got a good online deal. I had the option of choosing Motel 6 or this hotel for the same price and I am sure glad that I chose this one. It is much more nicer, cleaner and the area felt safe.
Business response:
Thanks for the wonderful feedback. We are thrilled to know you enjoyed your clean, comfortable room and were impressed with the top-notch service provided by our associates. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Bring your own sheets Bed sheets had hair all over. Too late to ask for fresh ones. Great location for shopping, eating and entertainment..
Business response:
Thank you for choosing Extended Stay America and for your review. Although you enjoyed your overall time with us and liked our convenient location, we are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. I will be sure to share your concern with my housekeeping team in an effort to improve our service. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Great affordable hotel I was very surprised of how affordable this hotel was, and the staff was great and the room was able very clean and comfortable. Only thing that probably needs work on is the Wifi and Tv channels, some were not visible
Business response:
Thank you for choosing to stay at our hotel. It’s a pleasure knowing you loved many aspects of your visit, particularly our service and the affordable rates. We value your observation in regard to the amenities and have taken a note of it. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
No complaints. Stood two nights with my daughter. Very close to Fiesta Texas.
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know our location was convenient for your needs and that you enjoyed your stay. We hope you will make us your home again whenever you and your daughter are back here. Sincerely, General Manager
Get what you paid for It was okay. The staff could've done a better job at wiping down tables kitchen etc but it's cheap so couldn't expect more.
Business response:
Matt, thank you for your evaluation. Although you were overall satisfied with your stay, we are sorry for the cleanliness issues you encountered in your room. We are already taking steps to ensure oversights such as this do not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Only issue we had was our oven. The dial did not have any temperature markings making it difficult to know what to set the oven to.
Business response:
Thanks so much for taking the time to evaluate our hotel. We are pleased you had an overall nice stay. However, we are sorry we missed meeting some of your expectations. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 3.4 star rating with 1,631 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.