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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Love this hotel Loved this hotel.... Will always stay @extended stay America over other chains.. Clean rooms helpful costumer service....
Business response:
Thank you so much for sharing your experience with us. I'm thrilled that the room was clean and the customer service was helpful. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Large, clean rooms! Friendly staff! The room was clean and the perfect size for my family of 6. Convenient location close to I-10. The staff is friendly. The room just needs a little updating.
Business response:
Rebecca - Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed the size of your clean hotel room. Thank you again for your review and thank you for choosing Extended Stay America. It would be our pleasure for you to repeat your experience with us in the future.
WE WILL BE BACK SOON WE REALLY ENJOYED THE STAY, THE ROOMS WERE BIG AND WE FIT PERFECTLY ALL 6 OF US ALSO IT WAS ABOUT A 10 MINUTE DRIVE TO FIESTA TEXAS
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you enjoy the size of the hotel room. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Nice spacious hotel for families with kids Nice hotel, staff was great. Our AC didn't work that well, but they came and made it work a little better.
Business response:
Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with the property and hotel staff. I will be sure to share your kind remarks with our team. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
No ice machine. No ice trays from desk. Don't know Don't know how you can call that a breakfast Did not even have regular cream for coffee.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the ice machine, ice trays and breakfast is truly regrettable. We are very sorry for your experience. In response to your feedback, I am ensuring regular cream and ice trays are available. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Good For One Night Stay The hotel was good for a one night stay. The hallways smelled like smoke. I was in a wheelchair accessible room. There was mold around the bathtub. At the end of the night, there was no hot water. When I called to the front desk, I were told that there were issues with the water heater. So, we decided to take showers the next morning and the water was luke warm. The continental breakfast was a pure joke. There were only bananas and oranges, coffee, and individual wrapped muffins.
Amazing trip!! We love it and we will be back soon!!
Business response:
Norma - Thank you for taking the time to write a review of your stay. I'm glad that you loved staying at this hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Not enough bath towels and the towels were old Coach had holes, nasty. Had 2 rooms 1 big room & 1 small room for the same price. No coffee pots in rooms & no blow dryer
Business response:
Thank you for providing us with details about your stay. The situation you described regarding the cleanliness issues in your room is truly regrettable. We are very sorry for your experience. Please know that dishware, including coffee pots, and hair dryers are available at the front desk. To make sure this doesn't happen again, our hotel will be undergoing later this year a renovation. Additionally, I will be making sure we are clearly communicating our amenities during check-in. Thank you very much for bringing this to our... read more
The receptionist on duty was mean.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that the service you received did not meet our company’s high standards. In response to your feedback, I am coaching our staff on the importance of providing professional customer service to all guests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.