Extended Stay America - San Antonio - North

Business response:

Dear Angela, Thank you for sharing your feedback. We are delighted to hear that the air conditioning met your expectations and provided a comfortable environment during your stay. We also appreciate your comments regarding the overall condition of the room, which have been shared with our team to help us continue improving the guest experience. Your observations are valuable in guiding our efforts to enhance comfort and satisfaction for future visitors. We hope to have the pleasure of welcoming you back soon for an even more... read more

Business response:

Dear Lazaro, We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Grace, Thank you for choosing Extended Stay America and for sharing your experience with us. We’re so glad to hear you enjoyed your stay and appreciated the cleanliness of your room. We have noted your comments regarding the temperature, and we’ll make sure to review this with our team. We hope to welcome you back soon for an even more comfortable visit. Sincerely, Hotel Management