Extended Stay America - San Diego - Fashion Valley

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. 

Business response:

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize that our Internet services were not to your expectations. In response to your feedback, I will be looking into the issue with our outside vendor to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for not providing great service in a timely manner. To make sure this doesn't happen again, I am working with the staff to ensure your experience is not repeated. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future. 

Business response:

Thank you for your recent review of your stay. I am sorry to hear that your stay was not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. 

Business response:

Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, we will coach our staff to ensure we are thoroughly cleaning and inspecting our rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.