Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Dear Guest, Thank you for your kind words about our team; we’re pleased their welcoming approach made a positive impression. We sincerely apologize for the concern caused by the individual you encountered. Providing a safe and secure environment is a top priority, and your feedback has been shared with management for appropriate action. We appreciate you bringing this to our attention and value your understanding. It would be our pleasure to welcome you again and provide you with a more comfortable and reassuring experience ... read more

Business response:

Dear Guest, Everything being just right is exactly what we love to hear. We’re so glad your stay was such a positive experience and that it left a great impression. At Extended Stay America, our goal is to make every visit comfortable and enjoyable. Thank you for taking a moment to share your feedback. We truly appreciate it and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to know you found the accommodations well maintained and that our team treated you with courtesy during your stay. We understand that the building’s age can be noticeable at times, and we appreciate your understanding as we continue working to preserve comfort and functionality. Ongoing improvements remain a priority, and your observations help guide those efforts. It is encouraging to hear that, overall, your experience was positive. We value your comments and hope to have the opportunity to welco... read more