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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff was great but the property was not clean. There was mold around the rims of the sinks and we had issues with the sinks and toilets draining/ flushing. Musty odor, wouldn’t recommend and will not be coming back.
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to hear our team made a positive impression during your stay. However, we are genuinely sorry that your overall visit fell short of expectations. We understand how important a well-maintained environment is and regret that this was not your experience. Please know that your concerns are being addressed. We hope you’ll consider returning in the future so we may better demonstrate our commitment to quality and comfort. Sincerely, Hotel Management
As you enter the corridor, there’s a strong fishy smell which is horribly to tolerate. The kitchen stove is not very clean. More disappointing thing is the breakfast. This property had the breakfast included but they provided coffee and some muffins only. We ended up getting the breakfast outside.
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you encountered in the corridor and the cleanliness of the kitchen stove. We will address this with our housekeeping team and ensure improvement and more detail attention to the details while cleaning. Your comments regarding the breakfast offering are also noted, and we regret that it did not meet your expectations. These concerns will be reviewed with the relevant teams to ensure improvements. We look forward to hosti... read more
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Business response:
Dear Danielle, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
NOT a good value for what they charge. Place is very dirty. We had to have them come clean something sticky off the floor, and we found an empty bottle of sex-jelly between the mattress and the wall. Also, on the third floor, we could hear the roof fan non-stop, which made it difficult to sleep. Also, their “continental breakfast” was nothing more than some old stale muffins and some nasty coffee. They really don’t care about their guests, or even trying to provide service, let alone a clean safe room. Just terrible… awful e... read more
Business response:
Dear Eric, We sincerely apologize for the cleanliness concerns and noise disturbances during your stay. This is not the experience we strive to provide, and we regret falling short. Your comments have been shared with our team to ensure immediate improvements in housekeeping and overall service. We also appreciate your input on breakfast and will work on enhancing the selection. Your experience matters to us, and we hope to do better next time. We look forward to welcoming you back!Sincerely,Hotel Management
Everything is dirty, especially the floors, which is why we had to have housecleaning come back and clean the room after we checked in, as the floor had sticky stuff on it. Additionally, we found an empty bottle of sex-jelly between the mattress and wall. There was also inadequate towels, noise coming from the roof, and the continental breakfast they advertised, is just cheap nasty coffee with old stale muffins or oatmeal-soup. By far the worst value we’ve experienced from a hotel in a long time.
Business response:
Dear Eric, We sincerely apologize for the cleanliness concerns and any inconvenience you experienced during your stay. This is not the standard we aim to uphold, and we regret falling short. Your comments have been shared with our team to ensure improvements in housekeeping, amenities, and breakfast offerings. Guest comfort is our priority, and we appreciate your input as we work to enhance our services. We hope to provide a better experience next time.Sincerely,Hotel Management
Location is infested with bed bugs This was the most horrible experience ever. I was not able to sleep due to bed bug. I called the front desk on Saturday morning and they did nothing about it.
Business response:
Dear Irma,We sincerely apologize for the distressing experience you had during your stay. Guest comfort and well-being are our top priorities, and we regret that we did not meet your expectations. While our professional pest control partner inspected the room and found no signs of bed bugs or other pests, we completely understand how uncomfortable and frustrating this must have been for you. Your feedback is invaluable in helping us improve, and we are reinforcing our protocols to ensure all guest concerns are addressed prom... read more
I came to the extended stay to take a test and for that I needed absolute quiet and for no one to interrupt me. Initially when I went down to get the breakfast as advertised they only had oatmeal and some muffins and they didn’t even have the hot water for the oatmeal. Additionally, as I was testing the front desk kept calling me and some staff member walked into my room as I was taking my test. I had no other choice but to shout at them to get out, and after I went downstairs to confront the staff about invading my privacy ... read more
Business response:
Dear Juan,We sincerely apologize for the disruptions and inconvenience you experienced during your stay. We understand how important a quiet and uninterrupted environment is, especially during a timed exam, and we deeply regret that we did not meet your expectations. The privacy of our guests is a top priority, and we will review our procedures to prevent such occurrences in the future. Additionally, we recognize your concerns regarding room cleanliness and breakfast offerings, and we are actively working to enhance these as... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.