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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Immediately walking into the room it had a bad smell, like mildew. It was humid in the room and no matter what I did the temperature in the room was never comfortable. I also had lots of concerns with the people hanging out and what looked to be people living out or their cars at the property. I felt very uneasy as a woman walking to my car by myself. I did not feel comfortable staying at your hotel unfortunately
Business response:
Dear Stephanie, We're glad to hear you took the time to provide your feedback, as it is invaluable for our improvement. We sincerely apologize for the discomfort you experienced during your stay, particularly with the room and the overall atmosphere. Please know that we take your insights seriously and are committed to addressing these issues to enhance our guests' experiences. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
The room had ants they bother me the whole night
Business response:
Dear Ismael, Thank you for your feedback. We apologize for the inconvenience caused by the ants in your room. This is not the standard we strive to maintain, and we are addressing this issue with our team to ensure it is resolved promptly. Your comfort is important to us, and we regret that we did not meet your expectations during your stay. We appreciate your comments and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
Worst hotel I have ever stay at
Business response:
Dear Christine, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take such concerns very seriously and would like to address any specific issues you encountered. Your feedback is essential for us to improve our services and facilities. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The pictures online fooled us. When we walked into the lobby, the smell of smoke was overwhelming and continued into the dark hallways. While the rooms didnt smell like smoke, they were unwelcoming and uncomfortable. The beds had no bedskirts which made them look cheap. The dresser was pretty banged up and the bath tub wasnt exactly clean. There is no pool, fitbess center or ice machine! The free breakfast is actually a bookcase with coffee, instant oatmeal and prepackaged muffins. One good thing is that Parking is free.
Business response:
Dear Kara, Thank you for sharing your feedback. We apologize for not meeting your expectations and for the issues you encountered with the smell, room conditions, and breakfast offerings. We take your comments seriously and will address these concerns with our team to improve our services. We’re glad to hear that you appreciated the free parking. We hope to provide a better experience in the future.Sincerely,Hotel Management
Room was super run down , smelled disgusting , and there was dog hair everywhere!!! I know it says pet friendly , but house keeping should clean . For the price I paid I would have expected at least a clean room !!
Business response:
Dear Jaime, Thank you for bringing this to our attention. We apologize for the condition of your room during your recent stay. Providing clean and comfortable accommodations is essential to us, including our pet-friendly rooms. We are addressing your concerns with our housekeeping team to ensure proper cleaning standards are maintained. Your feedback is valuable, and we appreciate your patience. We hope to have the opportunity to welcome you back and provide a much-improved experience that meets your expectations.Sincerely,H... read more
smelled like pee & heavy smokers, there were not pots pans or utensils.
Business response:
Dear Viper, Thank you for your feedback. We're sorry your experience was not as expected. Cleanliness and guest satisfaction are our top priorities. We regret any inconvenience caused and are addressing these issues immediately. Our team is working diligently to ensure all kitchen amenities are provided. We hope to have the opportunity to welcome you back for a better stay.Sincerely, Hotel Management
Dirty and old. Needs an update.
Business response:
Dear Donnalee, Thank you for your feedback. We apologize for the condition of your room and understand the need for updates. Your comments are invaluable in guiding our improvement efforts. We are committed to enhancing our facilities to provide a better experience for our guests. Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.