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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pictures online fooled us. When we walked into the lobby, the smell of smoke was overwhelming and continued into the dark hallways. While the rooms didnt smell like smoke, they were unwelcoming and uncomfortable. The beds had no bedskirts which made them look cheap. The dresser was pretty banged up and the bath tub wasnt exactly clean. There is no pool, fitbess center or ice machine! The free breakfast is actually a bookcase with coffee, instant oatmeal and prepackaged muffins. One good thing is that Parking is free.
Business response:
Dear Kara, Thank you for sharing your feedback. We apologize for not meeting your expectations and for the issues you encountered with the smell, room conditions, and breakfast offerings. We take your comments seriously and will address these concerns with our team to improve our services. We’re glad to hear that you appreciated the free parking. We hope to provide a better experience in the future.Sincerely,Hotel Management
Room was super run down , smelled disgusting , and there was dog hair everywhere!!! I know it says pet friendly , but house keeping should clean . For the price I paid I would have expected at least a clean room !!
Business response:
Dear Jaime, Thank you for bringing this to our attention. We apologize for the condition of your room during your recent stay. Providing clean and comfortable accommodations is essential to us, including our pet-friendly rooms. We are addressing your concerns with our housekeeping team to ensure proper cleaning standards are maintained. Your feedback is valuable, and we appreciate your patience. We hope to have the opportunity to welcome you back and provide a much-improved experience that meets your expectations.Sincerely,H... read more
smelled like pee & heavy smokers, there were not pots pans or utensils.
Business response:
Dear Viper, Thank you for your feedback. We're sorry your experience was not as expected. Cleanliness and guest satisfaction are our top priorities. We regret any inconvenience caused and are addressing these issues immediately. Our team is working diligently to ensure all kitchen amenities are provided. We hope to have the opportunity to welcome you back for a better stay.Sincerely, Hotel Management
Dirty and old. Needs an update.
Business response:
Dear Donnalee, Thank you for your feedback. We apologize for the condition of your room and understand the need for updates. Your comments are invaluable in guiding our improvement efforts. We are committed to enhancing our facilities to provide a better experience for our guests. Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
I did not like having to ask for my dishes, going back and forth was not pleasant. We also had two roaches in our room. Under the furniture was super nasty. I have pictures of this also. Larry
Business response:
Dear Larry, Thank you for sharing your experience. We apologize for the inconvenience caused by the cleanliness issues and the need to request dishes during your stay. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret falling short of your expectations. Your feedback is valuable, and we will address these concerns with our team to prevent similar occurrences in the future. We look forward to welcoming you back for a much improved stay.Sincerely, Hotel Management
room was old and poorly maintained. The TV did not work. It was missing the cable that phone did not work. established friendly. There is a lot of restaurants around the hotel and shops which was very convenient but I probably would not stay at this property again.
Business response:
Dear Rocio, We deeply regret to hear about your experience during your recent stay. Your feedback regarding the condition of the room and amenities is concerning, and we apologize for any inconvenience this may have caused. We strive to maintain high standards of cleanliness and functionality in our accommodations, and we will address the issues you've mentioned with our maintenance team promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you b... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.