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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was shabby and felt dirty.
Business response:
Dear Felicia,Thank you for sharing your feedback. We sincerely apologize that the condition of your room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. Your concerns will be addressed with our team to ensure improvements are made. We value your feedback and hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
the condition of the room was beyond disappointing and dirty.
Business response:
Dear Ken, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We have noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understa... read more
They advertised a fully stocked kitchenette and there was nothing. People milling around all hours. Homeless in the parking lot. We were booked for two days stayed one
Business response:
Dear Frank, Please accept our apologies for not meeting your expectations during your visit. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are sorry if this was not communicated to you. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We are grateful for your valuable feedback and will address these issues appropriately with our team. We hope to have the oppor... read more
It was supposed to be a non smoking room but stunk so so bad like cigar or cigarettes made our clothes smell was no happy about that but too late to cancel
Business response:
Dear Marissa, Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Immediately walking into the room it had a bad smell, like mildew. It was humid in the room and no matter what I did the temperature in the room was never comfortable. I also had lots of concerns with the people hanging out and what looked to be people living out or their cars at the property. I felt very uneasy as a woman walking to my car by myself. I did not feel comfortable staying at your hotel unfortunately
Business response:
Dear Stephanie, We're glad to hear you took the time to provide your feedback, as it is invaluable for our improvement. We sincerely apologize for the discomfort you experienced during your stay, particularly with the room and the overall atmosphere. Please know that we take your insights seriously and are committed to addressing these issues to enhance our guests' experiences. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
The room had ants they bother me the whole night
Business response:
Dear Ismael, Thank you for your feedback. We apologize for the inconvenience caused by the ants in your room. This is not the standard we strive to maintain, and we are addressing this issue with our team to ensure it is resolved promptly. Your comfort is important to us, and we regret that we did not meet your expectations during your stay. We appreciate your comments and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
Worst hotel I have ever stay at
Business response:
Dear Christine, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take such concerns very seriously and would like to address any specific issues you encountered. Your feedback is essential for us to improve our services and facilities. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,011 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.