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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Termites in the room.
Business response:
Dear Guest, We’re very sorry to learn about the issue you encountered during your visit. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect our usual standards. We value your feedback and are grateful for helping us identify areas that may need additional attention. We will address this appropriately, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management
Roaches were in our room and we had to leave at 1:00 am and find another place to stay.
Business response:
Dear Heather, We are deeply sorry for the distressing experience you encountered during your stay. Discovering cleanliness issues in your suite is unacceptable, and we sincerely regret that this led you to leave in the middle of the night. Your safety and comfort are our highest priorities, and we understand how upsetting this must have been. Please know that this issue has been escalated to our pest control and housekeeping teams for immediate investigation and resolution. We appreciate you bringing this to our attention an... read more
Hotel and room smelled of cigarettes and pot smoke. Not a place I’d ever stay again. Also, beds were pretty awful.
Business response:
Dear Paul, Thank you for sharing your feedback with us. We’re very sorry your stay did not meet the clean and comfortable standards we aim to provide. While all rooms are designated as non-smoking, it appears that this policy was not consistently upheld, and we regret the lingering smell of smoke you encountered. We also apologize that the bed did not provide the comfort expected. Your comments have been shared with our team to improve both housekeeping and overall guest satisfaction. We hope you’ll consider giving us anothe... read more
Back side door that leads to stairs was always propped open by rocks. It was being propped open for people to get in and out without a key card. DANGEROUS Even after informing one of the hotel staff, nothing was done about it. Tried to close it myself and door frame completely crooked, would not close properly. Rooms outdated and bed frames felt loose, squeaky and mattress felt thinned out and uncomfortable. Towels left alot of lint on your skin after showering as if they were not laundered properly. Tables inside rooms were... read more
Over price. Out dated.
Need to change and fix The room needs repairs door handle to bathroom would come off. Booked queen beds but they are actually full beds. When checking out the person who was working late was not happy when we called to checked out. He actually said im never going to get my work done. But change as he notice l was standing at the counter with my wife. No working ice machine's at a hotel is ridiculous.
inside the hotel it was dirty and not well kept. Bathtub was very filthy.
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.